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A
andrewv39764369
Participant
May 23, 2018
Question

Premiere says clip is offline when exporting, clip is there, and export fails

  • May 23, 2018
  • 1 reply
  • 201 views

So, long story short, whenever I attempt to export my sequence, I get an error message that says a clip is offline...I checked and the particular clip is online (and all others are online). When I export, a variety of things tend to happen, however the end result is usually always an error message that the export failed. I have used both Media Encoder and Premiere to export. At the moment, I have used Media Encoder, which is frozen with 16 seconds to go (and it appears the AAC file and Md0 file are still separate with an unreadable MP4 file). I have created a new premiere project, and imported the old project in, but same result. I have also replaced the suspect "offline clip" with other clips (I have three back ups on separate hard drives).

Additionally, for about four months this year, I was able to export this project fine. I then went back in and adjusted some audio levels, and that was when the problems started.

I have used my laptop (Lenovo Ideapad 110 AMD A4-7210, 15.6" Touchscreen Laptop With 4GB Memory, 500GB Hard Drive, Windows 10) and my Mac desktop (iMac (21.5-inch, Late 2012, Processor 2.7 GHz Intel Core i5, Memory: 8 GB 1600 MHz DDR3, Graphics: VIDIA GeForce GT 640M 512 MB). Plus I have used a couple of other computers and MACs, of which I don't know the exact make and model (but I do know it exported fine on these computers during the 4 month period of sucessful exports).

The footage is 4k footage from a Panasonic DVX200, I have tried exporting as both a 1920X1080 output file, and as a 3840 x 2160 4k output file.

Let me know if anyone has any ideas...

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    1 reply

    A
    andrewv39764369Author
    Participant
    May 23, 2018

    As a follow up, during the 4 month period that the project was exporting, the average length of time it took for it to export as a 3840X2160 output file was around ninety minutes. Now when I export the same project (the actual length of the project hasnt increased or decreased in any significant amount) is about 16 hours (although usually when Media Encoder first loads it says it will take anywhere around 130 to 150 hours to export).

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