Inspiring

Answered

Premiere unusable, clips constantly go offline

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Premiere is unfortunatelly unusable, clips constantly go offline every day or two. It is Premiere on a PC. Nothing has changed with my computer. I update everything regularly, and all other apps work flawlessly. I uninstalled Premiere several times with no positive results.

I work with large projects. With many clips in many folders, it takes ages first to relink them manually (it is automatic to a degree, but usually, I must find at least 10-20 folders for Premiere manually). Then generating peak files also takes ages.

This is just a tip of the iceberg, with constant crashes, endless Media pending etc. Premiere for PC is broken.

I have older 13-inch MacBook M1, it works normally.

Performance or Stability

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gorans32670753Correct answer

Inspiring

Hello, I had to switch to a Macbook Pro; Premiere on my PC has become useless. Everything is OK now. I guess Premiere is not optimized for my PC, but this is just my experience.

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colby_0529

Participating Frequently

I have this same problem with recent versions of Premiere. I've found version 25 and all the updates have been pretty ureliable. Slow performance, crashes, weird bugs like disconnecting footage even though all the drives its located on are connected. One thing that's happening is Premiere switches to Export entire timeline instead of the in and out points. I've literally never set it to export the entire source, why would anyone want to do that? It's screwed up a few projects and made me look silly. C'mon Adobe, tighten it up!

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Isaiah5ECF

Participant

I'm the same boat. I'm working on a multi-episode documentary series and the disconnected media is starting to drive me insane. I connect the media, then an hour later PrPro can't remember the file path that I JUST reconnected it through. I don't understand... Anyone got any good ideas?

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bbb_999

Community Manager

As with the original poster's issue, the best place to start resolving the issue will be understand what's happening during that hour, after which the file goes offline.

Are you using Productions?

Where is your media stored? [internal drive? local external drives? network volume?]

If network; how is that storage mounted, on the editing system? (smb?) Are other users using the same media?

Is some process accessing the directories containing the media? [File sync services like OneDrive, Dropbox do this, as do some anti-virus applications.]

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dmiller.editing

Participant

Hello, I've been having similar issues as the original poster. Some of the media goes offline each time I close Premiere, though it's not consistent which media it is. Sometimes I'll reconnect a specific clip, watch it connect, and then it'll immediately go offline again. What's odd is that it's not an entire drive's worth of footage, it's just random clips (though there are quite a few). Here are the answers to your questions:

Are you using Productions? Yes.

Where is your media stored? [internal drive? local external drives? network volume?] Media is spread across 3 external drives. One runs directly into my iMac via Thunderbolt. The second is daisy chained through that drive, and the third is going through a Smartlinx hub.

Is some process accessing the directories containing the media? [File sync services like OneDrive, Dropbox do this, as do some anti-virus applications.] Dropbox is accessing at least one of these directories since we have the project file set to sync with Dropbox. Would this cause issues? If so, are you able to walk me through how to verify which drives Dropbox has access to?

I'd appreciate any help I can get to save relinking time!

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Kevin J. Monahan Jr.

Legend

Hello @gorans32670753,

Thanks for the message. It’s been a while since you filed this bug. Are you still having this issue? If so, can you provide the info the product team member requested?

I'll move your post to the Discussions board while we await your information.

Thanks, 

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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gorans32670753AuthorCorrect answer

Inspiring

Hello, I had to switch to a Macbook Pro; Premiere on my PC has become useless. Everything is OK now. I guess Premiere is not optimized for my PC, but this is just my experience.

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Bruce Bullis

Legend

You didn't answer any of my questions...? Glad running on Mac works for you.

Premiere Pro is definitely optimized, to get the most out of available (mac or pc) hardware.

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Bruce Bullis

Legend

> I work on several episodes of the documentary, each an hour long, can you imagine how many clips you need?

Definitely! I run the PPro team that works with our film engagements. 🙂

>...every few days I must waste at least two hours to bring this expensive software in working order, to relink as I described.

That tells me that something about your configuration changed, over the course of those very few days. When unexpected relinking is triggered, we start by checking whether the path to that media has changed "out from under" PPro, since the last time it opened that project, and looked for that media.

You say "the same external disk"; how is that external disk being mounted, by the OS? Do you ever move that external disk to different systems?

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gorans32670753Author

Inspiring

The same desk, the same external disk, the same computer and folders, the same everything, I don't even move it physically. No networking. Yet I open my Premiere and every few days I must waste at least two hours to bring this expensive software in working order, to relink as I described. I work on several episodes of the documentary, each an hour long, can you imagine how many clips you need?

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colby_0529

Participating Frequently

I have similar problems on a MacBook Pro M3 Max with 96GB of RAM, so don't necessarily blame the PC. I assumed PC users were having a better experience. It seems to me that Apple and Adobe don't communicate very well, or Mac releases of the software is a lower priority. That's how it feels sometimes.

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Bruce Bullis

Legend

Hi Gorans,

You say "Nothing has changed with my computer", but you then say that you "update everything regularly", which means that your computer's configuration is changing. 🙂

You mention relinking: Have you moved your media? Are you storing your media on network storage, or local? If networked, how is that storage mounted by your editing system's OS?

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