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CACUser4
CACUser4
Participant
May 13, 2026
Question

Premiere UXP plugin: isAMEinstalled returns false even when it is installed

  • May 13, 2026
  • 1 reply
  • 9 views

OS: Windows. 

Premeire Pro: v 26.2.2
UXP Developer Tools: v 2.2.1
Adobe Media Encoder: v26.2.2

 

When using EncodeManager the property isAMEInstalled returns false even when Media Encoder is installed. I have used the cleaner tool to clean up the Apps and reinstalled Premeire, UXP development tool. I can launch Adobe Media Encoder and it launches successfully. I can also manually export videos from Premeire Pro using the “Export” button. The button “Send to Media Encoder” is clickable - meaning Premeire Recognizes that Media ENcoder is present. But I still get isAMEInstalled as false.

    1 reply

    CACUser4
    CACUser4Author
    Participant
    May 13, 2026

    Update: Looks like this depends on the getting an active project and Sequence? When EncoderManager is instantiated after getting an active project and sequence, then  isAMEInstalled returns true.

    K
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 13, 2026

    ​Hi ​@CACUser4 - 

    Thanks for reporting on this issue. Perhaps, @EckiAME can assist. I hope we can help you.

     

    Thanks,
    Kevin

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