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kylemalkin
kylemalkin
Participant
November 10, 2022
Answered

Premiere v23 "The importer reported a generic error" when relinking media

  • November 10, 2022
  • 2 replies
  • 2295 views

I installed Premiere v23 today (previously was using v22) to open an edit created by my client in this newest version of Premiere. When I tried to relink the media that all definitely works on his computer and is not corrupted, I received the annoying "The importer reported a generic error" when relinking media continually, even after deleting all caches, and EVEN after deleting the app and reinstalling. When I reinstalled, I chose to not import old settings from previous versions. Didn't help. Adobe, PLEASE FIX THIS BUG!!!!!!!

This topic has been closed for replies.
Correct answer kylemalkin

Hi Sumeet, thanks so much for replying! I greatly appreciate it. After several more hours of experimenting, I discovered that the files I was trying to relink to were "cloud-only" files in my Dropbox folder, so I simply had to make my Dropbox files available on my desktop prior to relinking, and after clearing the cache, it worked. Thank you again for followign up!

2 replies

Ehilbert
Ehilbert
Participating Frequently
April 25, 2024

Hi. It doesn`t  seem a solution to me if I have to keep moving folders everytime I open the project. I´m doing it for some months know and It is very annoying and time expensive

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
November 14, 2022

Hi Jules27071781t8q2,

 

We're sorry about the poor experience. Are you able to import these files in a new project? Also, where are these media files saved (internal/external/network drive)? 

 

Thanks,

Sumeet

kylemalkin
kylemalkinAuthorCorrect answer
Participant
November 15, 2022

Hi Sumeet, thanks so much for replying! I greatly appreciate it. After several more hours of experimenting, I discovered that the files I was trying to relink to were "cloud-only" files in my Dropbox folder, so I simply had to make my Dropbox files available on my desktop prior to relinking, and after clearing the cache, it worked. Thank you again for followign up!

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