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rdfghfdghdfkl_
Participating Frequently
October 23, 2017
Answered

Premiere videoplayback always broken (extremly choppy)

  • October 23, 2017
  • 5 replies
  • 2608 views

Hi,

I have a kind of powerful PC. It's an Intel i7 6700k, 16 GB DDR4 RAM, NVIDIA GTA 980Ti, Creative Sound Blaster Z.

When always I press the space bar to get a playback of any type of videofile in Premiere, it's completly choppy. It jumps forward and backward.

My hope was, I get rid of it, when Windows 10 Fall Creators Update was released or Adobe Premiere CC 2018, but I was wrong.

Remember the welcome screen of 2018 where a camera movement over a forest was shown? Yes, even that was completly choppy.

I tried everything to find out, where the problem comes from. I disabled hardware acceleration and tried a completly clean Windows installation with a new hard drive.

I installed only Windows 10, the drivers of my hardware and Adobe Premiere CC 2018. Still choppy.

So this is how it looks like:

The video is just drag and drop to the timeline and played. No effects etc. The second playback is, when I rendered the preview in Premiere = choppy

The used videofile is just a fullHD High@4 23,97fps. So nothing special at all, but thats the point. Every video is affected.

You can find the source here: https://videos.pexels.com/videos/people-dancing-1066

Here my PC specs:

Windows 10 Pro x64 Build 16299.19

ASRock Extreme 4, BIOS 7.32

Intel i7 6700k, Intel Chipset Device Software Set v10.1.1.44, Intel MEI Driver INF v11.7.0.1040

EVGA 980Ti, driver 388.00

Creative SoundBlaster Z, SBZ_CD_L13_1_01_10

To answer the common questions:

No, I don't have a weak PC

No, the video is not to big, have a strange codec etc.

No, I don't have junk on my PC (see the clean install)

No, I don't have outdated drivers, software

What can I do? Thank you very much.

    This topic has been closed for replies.
    Correct answer Ann Bens

    Premiere does not play nice the sound cards. I have an Asus Xonar and it sound awful within Premiere.

    Set to MME and input to none.

    5 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    October 23, 2017

    Hi rdfghfdghdfkl%2C,
    What do your Audio Hardware preferences say? Post a screenshot, please.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      R
      rdfghfdghdfkl_Author
      Participating Frequently
      October 23, 2017

      E
      excited_Genie16B8
      Legend
      October 23, 2017

      Try Step 2b below.  Report back with formats tested.

      Unofficial Premiere Pro Troubleshooting Guide

      R
      rdfghfdghdfkl_Author
      Participating Frequently
      October 23, 2017

      Okay, but I already gave the answer.

      So, I tried all videos from the PPBM.zip package from here: http://ppbm8.com/index.html

      What we have... AA004701.MXF, AA006401.MXF, Clip 01 18.mpeg, F350_SP_20100401_01.MP4, Ing85316_01.MP4. Nice a good range from progressive, interlace, MPEG2, MPEG4 and the result is the same:

      They are all choppy in playback! The source doesn't matter.

      Still not sure? Okay, here is a video to prove:

      Please notice the playback cursor in the first video example, which is jumping forward and backward. Why is that so? And the audio is just awful. Editing is impossible

      In the middle of the video you see I open the task manager and as you can see, my PC is not heavily busy.

      In contrary to ctvideos post, I had this issue already with Adobe Premiere CC 2017 and not old project are affected, all are affected.

      The first time I noteiced the issue was middle september. Sadly, I can't say after which change it started. Maybe Windows update, maybe Premiere update, maybe driver update... And as I said, I tried a complete reinstall of my PC, it didn't help. I could try an older Wndows version, older Premiere version, but it would take forever... But in past, Premiere preview was completly fine!

      One thing I can say for sure: It is not the graphics card, because I already took out to see the performance with Intel Onboard graphics. Same choppy as you can see in the video.

      R Neil Haugen
      R Neil Haugen
      Legend
      October 23, 2017

      The object isn't to play and see how the media of the test package works ... follow the instructions to the letter, upload the data back to the PPBM8 as requested, and they'll give you a detailed breakdown on how your computer's parts are performing.

      Hard data ... not "well, it's a bit jumpy ... "

      Neil

      Everyone's mileage always varies ...
      C
      ctvideo
      Participant
      October 23, 2017

      I get the same issue I have a project made in 2017 when I open in 2018 it plays back like that adobe please respond.

      R Neil Haugen
      R Neil Haugen
      Legend
      October 23, 2017

      If you drop that mp4 onto the MediaInfo icon, then tell that app to go into TreeView, it would be interesting to see the internal codec details on that. I'm expecting to see it's a long-GOP flavor, which isn't necessarily easy on the computer. A straight video player can handle playback ok, but an NLE like PrPro throws a ton of its own needs for CPU & other resources on the computer, and can stress long-GOP playback even.

      Media Info:        https://mediaarea.net/en/MediaInfo

      MediaInfo is a free download, and heavily used "around here".

      Next, I would also recommend you go over to the Hardware Forum, and look for Bill Gehrke, and consider going to his PPBM8 website. He has a fantastic tool available: a zipped file that is a PrPro sequence/project file and its assorted clips/assets, plus some logging apps. Unzip, park things where it says, start the loggers, open the project & export the sequence. Send the logger data back up for processing.

      Takes a few minutes, and you get hard data on the precise performance of every part of your machine, CPU, RAM, subsystems, GPU, drives & their connections ... while stressed with a heavy PrPro sequence to export. All is also relative to hundreds of other tests. Great info, what's working as expected, and ... what's not.

      Neil

      https://forums.adobe.com/community/premiere/hardware_forum

      http://ppbm8.com/index.html

      Everyone's mileage always varies ...
      R
      rdfghfdghdfkl_Author
      Participating Frequently
      October 23, 2017

      I linked the image here, because it has a big size:

      https://i.imgur.com/ATPgXMU.png

      But as I said, it's not the file, because every file in Premiere is affected. Thats why I decided to show on a very basic, common videofile, which I linked and you can also download.

      And it's only Premiere. Every videoplayer, like Windows Media, MPC-HC, PowerDVD or other videoeditors are not affected and the playback is fine!

      Thank you for the test suite, but I need some time to figure out, how it works. At the first moment, it seems like a benchmark, how fast Premiere can do the work, but thats not the problem here. Encoding is fast (for my hardware) and the results are also fine. It's only the playback preview in Premiere.

      M
      Meg The Dog
      Inspiring
      October 23, 2017

      Please post a screen shot of your sequence settings.

      MtD

      R
      rdfghfdghdfkl_Author
      Participating Frequently
      October 23, 2017

      S
      SAFEHARBOR11
      Participating Frequently
      October 23, 2017

      I downloaded and tested your clip, seems perfectly fine. What hard drive do you keep your video clips on? Your system hardware specs look fine except we don't know the storage used.

      Thanks

      Jeff

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