Participating Frequently

Question

Premiere will not close when I exit the program

Forum|Forum|7 years ago
July 23, 2018
7 replies
11457 views

This is a huge issue. I've been trying to get around it for months now but my work around is not working any longer. I have been working on a project. When I save the project and close the program, Premiere continues to run as a background service. So it will not relaunch. I have to open the task manager end the process. Then when I open the program again my project is not viewable in the preview screen or the timeline preview. However, when I go to color correct I can see the small video but not the preview screen.

I was going to Users/User/Documents/Adobe/Premiere Pro/12.0 and just deleting the 12.0 folder. Then ending the process in task manager. Then relaunching Premiere and it would work. Only until I closed the software. Then on the next relaunch the same problem. Now, that isn't even working. I'm just getting a white screen for the timeline preview, No visual in the library preview. But the audio works fine. Can someone please help me with this. I'm losing my mind. Thanks.

This topic has been closed for replies.

C

CRL_Studios

Known Participant

Hello from 2021. I'm having this issue as well. There seems to be a ton of issues running Adobe products on Apple.

juanmario

Participating Frequently

Hi.

Surely with the program open, if you see that the task manager executes another process of Premiere, when closing the main process, the subprocess continues executing, which prevents the download of momoria.

Unfortunately, I do not remember the solution to that error, it only happened to me once with a CC version.

I can only recommend what I would do.

Check the event viewer in case there is a record of an error related to the program.

If I do not have the latest version of the program installed, update it.

Uninstall with:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

from step 6.

Install again, making sure it is as administrator.

And luck

R

rodneyb56060189

Legend

I think Peru Bob suggested that you go to the card manufacturer's website for drivers ( his link in above message from him) to GET (download and install ) the driver previous to the one you currently have installed. If you go to device manager or something to make a note of your current graphic card driver ( write it down ) and THEN go to the link for drivers, you can see which one is earlier than the one you currently have, and download it etc. ???

At least that's what I THINK he meant as a possible solution.

: )

Good luck !

Peru Bob

Community Expert

rodneyb56060189 wrote
At least that's what I THINK he meant as a possible solution.

Yes, that is correct.

You should always download drivers directly from the manufacturer's website (except for some Dell and proprietary systems).

OmninomninousAuthor

Participating Frequently

Thank you all for taking some time to help me with this issue. I know your time is valuable. It means a lot that you are working with me to resolve the issue.

I downloaded drivers manually and tried that route. A few different versions. Did not work. But here is the strange thing. If I unplug my second monitor, then launch the software the footage is visible. Then I plugin my second monitor and can work. But I must do this every single time. What the heck is that?

OmninomninousAuthor

Participating Frequently

Any ideas as to why Premiere never fully closes causing me to force stop it via task manager? These issues have to be linked.

Peru Bob

Community Expert

Omninomninous wrote
Any ideas as to why Premiere never fully closes causing me to force stop it via task manager? These issues have to be linked.

No, they are not. That is a problem that I have experienced on and off since CS4. It usually goes away by itself after a while.

OmninomninousAuthor

Participating Frequently

Here is a screenshot when I open Premiere (after having to force close it in Task Manager). Nothing is displaying in the preview.

Peru Bob

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

OmninomninousAuthor

Participating Frequently

Hello Peru Bob, I had actually uninstalled my driver and then reinstalled it from scratch. So rolling back does not appear to be an option. I wish it was. I too believe it is video card related but have no way to test my suspicions. Though AE works fine. Without a glitch.

OmninomninousAuthor

Participating Frequently

Please somebody help me here. I can't get work done.

R

rodneyb56060189

Legend

when you say, 'creative cloud' do you mean that you are maybe waiting for stuff to upload to some cloud via your internet connection ? I have no idea how that stuff works, but could your internet connection be getting in the way of finalizing your 'save' ?

Stan Jones

Community Expert

Reset your workspace to the default. Your project settings are probably set to use the last setting.

If that doesn't work, then reset preferences

FAQ: How to reset (trash) preferences in Premiere Pro?

The reinstall should probably have done this, but worth a try.

Peru Bob

Community Expert

Use the Adobe Cleaner Tool and reinstall:

Use the Creative Cloud Cleaner Tool to solve installation problems

OmninomninousAuthor

Participating Frequently

Thanks for the response. I'll give it a shot. Do you recommend uninstalling all of my Adobe Applications and Creative Cloud as well or just uninstall Premiere? I haven't had issues with any of the other apps. Thanks.

Peru Bob

Community Expert

Just Premiere Pro and the Desktop App.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded