Premiere won't export my media (either directly or queued to Media Encoder)
My problem is simple to describe. When I export media, Adobe hangs. By "hang" I mean it does it's preliminary stuff, and then just sits there at 0% complete forever (well, 15 hours was the lonbgest I tested, but still 0%).
Notes:
System
Windows 10
128GB RAM
All SSD drives
Premiere pro CC version 15.2.0 (build 35)
Media Encoder version 15.2 (build 30)
Project is a 4K documentary that is 52:09.14 long
Export settings
Quicktime
ProRes 422 HQ
1920 x 1080 (this particular distributor requires HD, not 4K)
Time Interpretation Optical Flow
Answers to questions I assume I will get:
- This happens whether I choose to "queue to Media Encoder" or just export directly from Premiere.
- I did delete preferences for both Premiere and Media Encoder
- If I choose a short In-Out (say, 15 minutes) it renders fine (at least from Premiere directly, I didnt try Media Encoder)
- I can walk through the entire project in 15 minute increments and it all renders just fine
- When I select 30 minutes (ANY 30 minutes), it "hangs" as described above
- I tried creating a new sequence and copying the entire timeline over. I was hopeful, but alas, no dice.
I have been working with Adobe tech support for 5 hours today. They were not on all 5 hours. I would hop off to let the encoding sit for an hour here and there, and then call back. But we've made absolutely NO progress. I asked for escaltion, which takes 24-48 hours.
I'm getting desperate. I've spent 30 months creating this documentary. The previous render was used in 21 film festivals without any issues. Now I am ready for distribution and Adobe Premiere won't cooperate.
Any ideas?
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