Premiere won't launch

Question

Hi, I have been invited into a team, I had Premiere from an older subscription, but I uninstalled and reinstalled but when I try to launch Premiere a Creative Cloud it just opens a window and hangs. I've logged on and every thing at the account level looks fine. Any ideas?

Also, why is it so hard to contact support. There was no support options for this, just the forum. I think that sucks....just in case some one from Adobe is reading this, your customer support could be vastly improved!

Vidya Sagar · Answer

Hi gwens89688699,

I am sorry for the inconvenience. Are you using the same email address which is associated with the subscription to contact support?

Please check this article: FAQ: How do I contact Adobe Support?

1. Share a screenshot of Premiere Pro workspace where it hangs.

2. What are the system specs(OS, RAM, GPU, CPU)?

Thanks,

Vidya

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded