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NandaBemine
Participant
July 15, 2020
Question

Premiere won't open

  • July 15, 2020
  • 3 replies
  • 464 views

Anyone else is having problems with Premiere since v 14.3 update? I'm using macOS Catalina v 10.15.5 and since I updated for the newer version of Premiere it does not open! Just shows "Aplicattion is not responding" and it crushes. I already tried installing an older version, but it didn't work 😧 

    This topic has been closed for replies.

    3 replies

    T
    therealpj
    Participating Frequently
    September 13, 2020

    Yep. On Windows Home 10.0.19041 and haven't been able to get it or other Adobe CC products to run properly, if at all. I had to run Premiere "as an administrator" to even launch it.

    minxierae
    minxierae
    Participant
    January 23, 2022

    I can't even get it to do that. It keeps giving me "The code execution cannot proceed because MFPlat.DLL was not found. Reinstalling the program may fix this problem." Which I have reinstalled it and tried launching from my desktop and the web page.

    lnmaz
    lnmaz
    Participant
    August 3, 2020

    Same here.

    Joëlle Bh
    Community Expert
    Joëlle BhCommunity Expert
    Community Expert
    July 15, 2020

    Try holding down the Option key when launching the app. This will reset all your preferences to default, which is a usual first step in troubleshooting:

    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/... 

    you can also try to clean your media cache

    https://community.adobe.com/t5/premiere-pro/after-update-to-premiere-2020-software-won-t-open-and-crash/td-p/10714738?page=1

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