Premiere won't play

Forum|Forum|8 years ago
August 23, 2017
6 replies
803 views

Its been a few months since I opened this project. however, the last time I was in it everything worked properly. Now here are my issues:

-Play button does nothing (this has happened before but all I needed to do is restart application. The program monitor is also not changing to different sequences. If I close the application I can get it back for a very short time.

-Every once in a while Premiere squawks that mercury isn't available. I have a Quadro 5000 so this shouldn't be an issue. I usually have to quit and restart but its annoying.

This topic has been closed for replies.

J

jptoney7852Author

Inspiring

Adobe alerted me to an update to CC2017 so I installed and it started behaving again. Very weird.

Vidya Sagar

Participating Frequently

Hi jptoney7852,

Sorry for the trouble & delayed response. Are you able to playback now? Please let us know the status.

Thanks,

Vidya.

J

jptoney7852Author

Inspiring

Ive also noticed that rendering required files comes up right before the playback issue occurs. With about 50+ different sequences doing that.

J

jptoney7852Author

Inspiring

I'm on a Dell Precision T7600 which has been reformatted to remove all the junk. I've had this machine for a couple of years and never had this problem. We had a Matrox MXO2 device but it was removed months ago since CC2017 is not compatible. It has 32gb ram, Nvidia Quadro 5000 video card, dual 26" monitors, and 2 Xeon 2665 processors. Everything is up to date.

Putting the project into a new project did not work either. Nor has going back to software mode. I have a project due this week that I haven't even started on that this is hindering.

E

excited_Genie16B8

Legend

Alright.

My next thought is to remove the second monitor. Use just one for a while and see if the issues still occur.

J

jptoney7852Author

Inspiring

I got 10 seconds of playback this time. I stopped to go to another sequence and it was back to gray for program monitor and refusing to play. I even hid video.