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cooperc11308693
Participant
May 2, 2019
Question

premiere wont open

  • May 2, 2019
  • 1 reply
  • 200 views

so I have premiere on my task bar. I try to open it it wont open. when I go to the .exe file it still wont open. when I go to creative cloud launcher it still wont open. I cant uninstall it because it says its open and when I find that its was running in the background and I end the task. it still says its open. can someone help me please?

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 2, 2019

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system, and have you recently updated?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

alexnobrega
alexnobrega
Participant
May 28, 2019

I recently updated my MacBook Pro to 10.14.5 Mojave and right after updating Premiere no longer opens. Other CC programs like PS, AE, AI are all working fine however premiere does not open. I have tried uninstalling and installing multiple times, please help. Im running the latest version of Premiere 13.1.2.

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