Premiere wont open and gives no error message

Forum|Forum|4 years ago
January 9, 2022
2 replies
2957 views

This has been going on for a few weeks, even after updates and a reinstal. Its not just premiere its any adobe app that works with video, I even downloaded premiere rush and nothing happens.

From creative cloud, I launch pemeire (or any video editor) and simply nothing happens. No error code, no nothing. Photoshop and illustrator work fine.

This topic has been closed for replies.

Correct answer Penny Kiper

OS Name Microsoft Windows 10 Home

Version 10.0.19042 Build 19042

System Model Inspiron 24-5459

Processor Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)

I actually just found the solution!!!

Have to download

Visual C++ Redistributable for Visual Studio 2012 Update 4 Here

T

Tatjana22220321lkwz

Participant

I've had the exact same problem for months now as well. My computer meets all the requirements and I was actually able to use Premiere Pro without any problems. But then, suddenly, it stopped working. No error message, no nothing. It just won't open anymore. I've tried so many possible solutions I've found on here, nothing worked. It sucks paying for it and not being able to work since nothing seems to help with the problem.

I'm working (or would LIKE to work) with the latest version, all recent updates installed.

I'm using Windows 11 Version 21H2 (installed it only about a week ago, was working with Windows 10 before)

Processor AMD Athlon Silver 3050U with Radeon Graphics 2.30 GHz

8,00 GB RAM

Indesign works completely fine!

Jeff Bellune

Legend

It may be too late to get useful information out of this question since you've started troubleshooting already, but I'll ask anyway:

Did you change (or allow to be changed) anything on your system just before Pr suddenly stopped working? If so, undoing that change may put things right again.

Regardless, try this:

Launch Pr from a shortcut (taskbar, start menu, Desktop) while holding down the Shift+Alt keys. Alt resets prefs and Shift clears plugin cache.
Keep the keys pressed until the main program window appears.
Before trying to open any project or starting a new one, go to Preferences>Media Cache and delete *all* your media cache files.
Now try opening a project or starting a new one.

T

Tatjana22220321lkwz

Participant

Thank you, Jeff, launching Pro while holding down the Shift+Alt keys didn't open Pro, BUT at least gave me an error message 🙂 It says Pro couldn't be started correctly due to 0xc000007b.

I've deleted and installed Microsoft Visual C++ Redistributable as well as Microsoft .NET Framework 3.5 as well as Premiere Pro once again - still nothing. Same error message (0xc000007b)...