Known Participant

Question

Premire pro CS6 quits on startup

Forum|Forum|3 years ago
April 23, 2022
3 replies
2050 views

Hi,

I have CS6 production premium. The other applications seem fine - both photoshop and Audition, which I use quite regularly, work perfectly fine. But Premiere just quits on start up saying it has a serious error.

Any ideas?

Crash

This topic has been closed for replies.

Peru Bob

Community Expert

What graphics card?

What graphics driver number?

MrTreacleAuthor

Known Participant

NVIDIA GeForce GTX 580

Peru Bob

Community Expert

Are you using Driver Version: 391.35?

Mohammad.Harb

Community Expert

Does that start happening recently ? are you on Mac or widnows ?

MrTreacleAuthor

Known Participant

Windows 7.

Mohammad.Harb

Community Expert

to Reset Preference :

Hold down : ctrl + alt + shift untill you get a message

make sure your Graphic card driver is up to date

Ann Bens

Community Expert

Start with resetting preferences.

MrTreacleAuthor

Known Participant

As I uderstand it, I would do that by holding down alt when clicking on the icon - but it doesn't bring up the necessary box.

I'm Windows 7 btw.

Ann Bens

Community Expert

As I uderstand it, I would do that by holding down alt when clicking on the icon - but it doesn't bring up the necessary box.

I'm Windows 7 btw.

By @MrTreacle

Shift + Alt are the keys to hold down until splash screen for resetting preferences.

And NO, there will be no box popping up.

Splash screen will be empty afterwards.

As for the graphics card.

look for an older driver which support W7

https://www.nvidia.com/Download/driverResults.aspx/132838/en-us

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded