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MrTreacle
Known Participant
April 23, 2022
Question

Premire pro CS6 quits on startup

  • April 23, 2022
  • 3 replies
  • 2050 views

Hi,

 

I have CS6 production premium. The other applications seem fine - both photoshop and Audition, which I use quite regularly, work perfectly fine. But Premiere just quits on start up saying it has a serious error.

Any ideas?

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Community Expert
April 23, 2022

What graphics card?

What graphics driver number?

MrTreacle
MrTreacleAuthor
Known Participant
April 23, 2022

NVIDIA GeForce GTX 580

Peru Bob
Community Expert
Community Expert
April 23, 2022

Are you using Driver Version: 391.35?

Mohammad.Harb
Community Expert
Community Expert
April 23, 2022

Does that start happening recently ? are you on Mac or widnows  ? 

MrTreacle
MrTreacleAuthor
Known Participant
April 23, 2022

Windows 7.

Mohammad.Harb
Community Expert
Community Expert
April 23, 2022

to Reset Preference :

 Hold down : ctrl + alt + shift  untill you get a message 

 

 

 

make sure your Graphic card driver is up to date 

Ann Bens
Community Expert
Community Expert
April 23, 2022

Start with resetting preferences.

MrTreacle
MrTreacleAuthor
Known Participant
April 23, 2022

As I uderstand it, I would do that by holding down alt when clicking on the icon - but it doesn't bring up the necessary box.

I'm Windows 7 btw.

Ann Bens
Community Expert
Community Expert
April 23, 2022
quote

As I uderstand it, I would do that by holding down alt when clicking on the icon - but it doesn't bring up the necessary box.

I'm Windows 7 btw.


By @MrTreacle

Shift + Alt are the keys to hold down until splash screen for resetting preferences.

And NO, there will be no box popping up.

Splash screen will be empty afterwards.

 

 

As for the graphics card.

look for an older driver which support W7

https://www.nvidia.com/Download/driverResults.aspx/132838/en-us