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stephenmoyer
Participant
April 6, 2018
Question

Preview Monitor Goes Black!

  • April 6, 2018
  • 4 replies
  • 802 views

I'm playing back an edit on my timeline, and whenever it comes across a certain point in the video the preview monitor turns black and stays black. I've updated my graphics card's firmware (Nvidia Ge-Force GTX 780) and updated to the latest Premiere so there's no updating I can do. The weird thing is, I was literally just working on this project last night and had no problems at all. And yes, I can get it to work by switching to Mercury Playback Engine Software Only, but that doesn't help much because it's not enough processing power to playback my edit. Anything I can do to fix this?

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4 replies

louist53930147
louist53930147
Participant
May 15, 2019

I switched to compatibility mode Windows 7 and photoshop elements 9 stopped going to black screen on preview.

lionelm32616960
lionelm32616960
Participating Frequently
November 7, 2018

Go to edit>preferences>Media Cache... click on 'Delete Unused' and change the setting to automatically delete cache files older than x days down to a reasonable amount of days, depending on the amount of videos you edit in a day. (Mine is set to 2 days because i edit a lot of video)

R Neil Haugen
R Neil Haugen
Legend
April 7, 2018

If it was all working fine and without any change to the program or media started doing this, it could be something went screwy in the media cache/cache database files. Find where PrPro stores those (Edit/Preferences) and close PrPro ... delete everything in those folders, reboot, relaunch PrPro, and see if that fixes the issue.

Neil

Everyone's mileage always varies ...
    E
    excited_Genie16B8
    Legend
    April 7, 2018

    Just for clarification, Preview is on the left and called the Source Monitor.

    Program in on the right and is called the Program Monitor.

    Or are you referring to an external display connected for viewing in full screen?

    Or, is it all three?

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