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patipany75174118
Participant
July 10, 2018
Question

Problem: Clips showed only audio in Premiere Pro 2018

  • July 10, 2018
  • 2 replies
  • 204 views

I have tried importing many clips to the program including mov and mp4 files. All of them have the same problem is that videos did not show, only audio. Some clips used to work but now all of them do not work, even the clip made by the program.

I have already reinstalled program!

This topic has been closed for replies.

2 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
July 20, 2018

Hi patipany,

Did you update Premiere Pro to the newest version? Please try it and report back.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Vidya Sagar
Vidya Sagar
Participating Frequently
July 11, 2018

Hi patipany75174118,

Sorry for the trouble. Are you on the latest version of Premiere Pro? Check: FAQ: How to find the exact version of Premiere Pro you're using?

Try clearing the media cache & check the issue: FAQ: How to clean (delete or trash) media cache files?

Thanks,

Vidya

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