Skip to main content
AvisionProd
AvisionProd
Known Participant
November 24, 2019
Question

Problem exporting: "a font that is required has changed restart the export"

  • November 24, 2019
  • 26 replies
  • 22745 views

I am exporting directly from Premiere, not via AME. I have used some mogarts but I have made sure all the fonts are there and synced. I keep getting an error half way through the export stating "a font that is required has changed restart the export."

 

I have tried a few fonts, Algerian, Arial, I have made sure they are authorized and I keep getting this error. The first time it exported ok, and ever since, all exports fail with this error. I cant go through AME.

 

Obviously this is somthing new as I never got this issue till 2020, does anyone have any ideas on what the cause is please?

    26 replies

    Show previous replies
    BMcCarty
    BMcCarty
    Known Participant
    October 19, 2021

    Two years later, and this is STILL a problem. It just happened to me when I shut down Illustrator while I was rendering a Premiere Pro sequence. It's a simple fix for me of just re-rendering, but come on Adobe. Can you really not fix such a well-documented and easily repeatable bug? Just inexcusable. 

    J
    JustM777
    Participant
    January 10, 2022

    It's now 2022 and the same issues just started happening with my projects. On two different 8 hour renders the error message about a font changing forcing a restart of the render came up near the end of the 8 hours. I had no other Adobe products open. The project was rendering overnight with no user input. The second attempt to render was successful with no changes being made. I have not been signed out of the Cloud like other users have experienced. I also just opened and closed Photoshop while performing a new render with no ensuing font missing error message. With another long render to go, I will try disconnecting from the Internet and will report any new findings.

    J
    JustM777
    Participant
    January 11, 2022

    Update: Due to online meetings already scheduled, I wasn't able to disconnect from the Internet and I observed the render proceeding without issue...until the same error code about the font changing popped up 7 hours later and killed the render. In checking the log, I discovered that after 3 hours of running the queue began starting and pausing every few seconds. A quick search revealed the checkbox in Prefs > Playback that is checked by default forcing AME to stop during playback in PRO. It is now unchecked. Obviously this is a different issue from the main topic of this thread, but perhaps helpful to someone here. Starting the render again and will update with any new information.

    B
    BattsB82A
    Participant
    August 3, 2021

    This is so frustrating along side long hours of exporting from Premiere Pro 2021. Why wait to fix this buggy crapppy ....Bug. ADOBE???????????????????????????????

    This is so unfair. Too many updates yet too little changes. This nags.

    L
    Laurel5CDA
    Participant
    April 8, 2021

    Same thing in 2021. As someone else mentioned, it looks like i got the error because I shut down adobe photoshop. 

    SwedishKiwi
    SwedishKiwi
    Participating Frequently
    June 2, 2021

    Another hit of this in 2021, running PPro version 15.2.

     

    I didn't use any other Adobe program during the session, just Safari and Microsoft Remote Desktop.

     

    But I just restarted the export (not the program) and the second rendering went without any issues.

     

    (BTW, I just used one font in the project: Adobe Garamond Pro.)

     

     

    / Kiwi

    P
    P1TW
    Participant
    March 22, 2021

    Been getting this issue too, only on the latest version of 14 (14.9). Does anyone have any experience with the error on the new 15 release? Because i didn't get this issue in the past so hopefully its fixed in the new version.

    J
    jqwerty
    Participating Frequently
    November 21, 2020

    TEMPORARY SOLUTION: turn off wifi / disconnect from all internet and do your render without the program trying to phone home. Works for me I haven't had this bug since I started doing that. Obviously not a great long-term solution, but when I render my big files I don't use that machine for anything else, usually I let it run over night. When you turn wifi back on then it will ask you to sign back into cloud. Maybe it's some kind of authentication bug

      J
      J Pablo Santana
      Participant
      January 19, 2021

      Alguien resolvió el problema???, es una cagada que algunas versiones antiguas funcionen mejor 😞 es realmente frustrante.

      Yo ni siquiera tengo abierto otro software y me sigue tirando el mismo error.

      J
      jqwerty
      Participating Frequently
      October 19, 2020

      Same problem using AME 2020. Did not have Illustrator open as other users have reported. I had left the computer to do its 4-hour render overnight, when I came back in the morning I had this error, and ME was asking me to login and authenticate myself again. I had to go through the same login screen when ME crashed a couple days ago... is this error to do with authentication? I have one day left before a hard deadline and two major sequences need rendering! I'm praying to the Adobe gods this was a one time glitch

        J
        jqwerty
        Participating Frequently
        October 19, 2020

        Edit: I'm desperate for this to work, I'm running out of time — so I decided to turn off wifi, reboot my Mac and then use AME to encode. As soon as I started, I got an error that the authentication token was invalid, and it would phone home next time I'm online. Maybe this was the problem? So far I'm half an hour into the render and no issues (fingers crossed) 

        KailelleXD
        KailelleXD
        Participant
        October 15, 2020

        Looks like I get to join the club! Just happened to me on a pre-render, literally no other Adobe programs running and I was AFK taking a shower so ZERO user input during that time.

        S
        Selectah_Mike
        Participant
        September 11, 2020

        My second project working with Adobe Premiere Pro and spent a great deal of time learning how use it and I'm getting message as well, I never closed any other programs while exporting though. Does it help if render the footage before I Export? I'm trying again to export with no other programs running except Premiere. We'll see...

        F
        filipemeunier
        Participant
        August 13, 2020

        I had the same problem. In fact I was rendering and then I closed Illustrator. That was the problem. After closing Illustrator and restarting the render, it finished without that export error. jaymeekay had the same error and pointed out that he closed illustrator while rendering, that made me click. Thanks, its solved (at least for me)

        S
        sheilac15
        Participant
        August 30, 2020

        How do u close illustrator? Ive been having the same problem. I have tried everything. Can someone help me pls? Adobe is so frustrating I might just opt out of this and find a different editing program.

          nadworks-cb
          nadworks-cb
          Known Participant
          July 28, 2020

          Same problem here. Completely stuck. Restarting over and over again. C'mon, Adobe!

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices