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chrisb14187590
chrisb14187590
Participant
Oct 16, 2018 10:08 PM UTC
Answered

Problem importing MP3 and WAV audio into Premiere Pro

when i import an audio music track, the sound appears to be compressed into half the space. The second half of the space is silent! I have tried converting MP3 to WAV, it did work on one then failed on another. Anybody understand why? Thank you. Chris

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chrisb14187590
chrisb14187590Correct answer
Participant
Oct 18, 2018 3:57 PM UTC

The problem was due to audio cache unable to create files to the present cache location. The very nice people at Adobe were able to solve it. Thank you to all who also suggested solutions.

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13 replies

LITPguam
LITPguam
Participant
Mar 5, 2019 9:15 AM UTC

I am also having this problem. In addition, after importing an audio file to the timeline, it plays back a segment of a previously recorded voiceover! I have no clue how to fix or address this problem and I cannot even build a video because of it. HELP!!! How did you get the folks at ADOBE to fix it?

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Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
Mar 5, 2019 3:48 PM UTC

Try making a copy of that audio file (outside of Premiere) and rename it something different, then bring it back into Premiere. Does the file playback correctly?

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    J_Mac9
    Participant
    Aug 26, 2021 8:18 PM UTC

    This worked for me, thank you. I was experiencing the same issue, only I lost the audio of the entire audio clip instead of half of it. It was occurring on both my PC and Mac. I didn't rename the file, but copy and pasted it somewhere else. I imported it into my project, and the audio was finally seen and could be heard.

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    chrisb14187590
    chrisb14187590AuthorCorrect answer
    Participant
    Oct 18, 2018 3:57 PM UTC

    The problem was due to audio cache unable to create files to the present cache location. The very nice people at Adobe were able to solve it. Thank you to all who also suggested solutions.

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    Joel33528039g72c
    Participant
    Apr 25, 2024 5:02 PM UTC

    Could somebody please ellaborate on this? What might be preventing Premiere from writing to the cache file location?

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    Joel33528039g72c
    Participant
    Apr 25, 2024 5:05 PM UTC

    Aha, luckily I was able to solve the problem by clearing the media cache. For those of you who don't know, you can do this by holding the "ALT" key ("Option" for Mac) while opening Premiere, and then clicking "Clear Media Cache". 

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    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    Oct 16, 2018 10:26 PM UTC

    Are you positive this audio file has audio to the very end?

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    chrisb14187590
    chrisb14187590Author
    Participant
    Oct 16, 2018 10:32 PM UTC

    yes, the audio track on my hard drive is complete. Only when I import it,

    it undergoes a change

    On Tue, Oct 16, 2018 at 11:26 PM Jeff Bugbee <forums_noreply@adobe.com>

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    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    Oct 16, 2018 10:38 PM UTC

    What version of Premiere does this occur in? The reason I ask is this happened to me a while back in CC2017. When I opened the file in CC2018, the entire file came in.

    A quick workaround is to open the file in Quicktime and export as a WAV file, then import the WAV into Premiere.

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