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Participant
January 19, 2021
Answered

Problem with Adobe Premiere Pro Freezing my Computer.

  • January 19, 2021
  • 1 reply
  • 722 views

This is my first Post so I don't know all the information that is necessary to help locate the problem, so here I go. 

 

Essentially I load up Adobe Premiere Pro for about 10-15 minutes and then it randomly will freeze my computer to the point that I can't hear audio, mouse won't move, nothing, and I have to physically hit the power button on the tower. I really need to get this work done and it is fairly frustrating. All I know for additional information is that it occured yesterday after I updated Adobe Premiere Pro and Idk if I should just do a fresh reinstall of the program.

 

Specs:

CPU - Intel Core i7-10700 @ 2.90GHz

GPU - GeForce RTX 2060 Super (Recent Driver: 461.09)

Ram- 32GB

SSD/HDD - 1TB Main Drive SSD & 2TB Side Drive HDD

Age - Fairly new, bought it about 5 months ago.

 

Please help, I really need to get my program working correctly...

This topic has been closed for replies.
Correct answer Peru Bob

You have the wrong graphics driver. You need the Studio Driver, not the Game Driver:

https://www.nvidia.com/Download/driverResults.aspx/167762/en-us

NVIDIA STUDIO DRIVER

 
Version: 460.89
Release Date: 2020.12.15

Do a clean install (Custom installation).

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
January 19, 2021

You have the wrong graphics driver. You need the Studio Driver, not the Game Driver:

https://www.nvidia.com/Download/driverResults.aspx/167762/en-us

NVIDIA STUDIO DRIVER

 
Version: 460.89
Release Date: 2020.12.15

Do a clean install (Custom installation).

Participant
January 19, 2021

Alright, I'll give it a shot, thank you. I decided to do a fresh reinstall of Adobe Premiere Pro as well. Once it is done I will do the clean driver installation and hope it works

Peru Bob
Community Expert
Community Expert
January 19, 2021

Pleas update this thread when you do that.