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Participant
November 11, 2021
Answered

Problem with rendering difficulties since upgrading to PP2022

  • November 11, 2021
  • 1 reply
  • 364 views

I have a problem rendering several clips on the timeline of a video that has just been automatically updated to PP 2022. I have colour corrected these on the previous version. The rest of the video has been rendered successfully.The message says 'error compiling movie' and 'unknown error'. Also, there was a previous message about needing to convert the file? I can't find the 2021 version in my autosave either. I don't seem to have been informed about the upgrade, otherwise I would have saved it elsewhere. Not happy. Many thanks for your help.

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1 reply

Ann Bens
Community Expert
Community Expert
November 11, 2021

You can turn off auto update in your cc app.

Most likely 2021 has been removed from your machine.

How to find 2021:

 

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
November 11, 2021
Participant
November 11, 2021

Thanks very much for your help, Ann. It worked!

Anne M.