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Gabrielle Gln Mac
Participant
May 16, 2019
Answered

Problème importation son

  • May 16, 2019
  • 1 reply
  • 1220 views

Bonjour,

Depuis hier je travaille sur une série de courtes vidéos. Sur la plupart de mes rushs, rien à dire, quand j'importe la vidéo sur Premiere Pro tout est ok. Mais sur certains, il y a un soucis d'importation : le son de la première moitié de mes rush est coupé, mes rushs démarrent avec un son correspondant à la fin de la vidéo... Je n'ai absolument pas ce soucis en lecture hors PP, le son est bien calqué sur la vidéo. J'ai essayé de réimporter les rushs mais rien à faire !

Merci d'avance

    This topic has been closed for replies.
    Correct answer Sumeet_Kumar_Choubey

    Hi there,

    Please try to reset app preferences (FAQ: How to reset (trash) preferences in Premiere Pro? ) and clear cache (FAQ: How to clean (delete or trash) media cache files? ) and then check if you are able to import the media files properly. Also, is this issue occurring with few specific clips or with all them?

    Thanks,

    Sumeet

    1 reply

    S
    Adobe Employee
    Sumeet_Kumar_ChoubeyCorrect answer
    Adobe Employee
    May 17, 2019

    Hi there,

    Please try to reset app preferences (FAQ: How to reset (trash) preferences in Premiere Pro? ) and clear cache (FAQ: How to clean (delete or trash) media cache files? ) and then check if you are able to import the media files properly. Also, is this issue occurring with few specific clips or with all them?

    Thanks,

    Sumeet

    G
    Gabrielle Gln MacAuthor
    Participant
    May 22, 2019

    Hi,

    Thank you so much, it was exactly the problem ! I don't know what happened with the cache files !

    Thanks again,

    Gabrielle

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