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AxM
AxM
Known Participant
October 22, 2018
Question

Problems like mov format in premiere cc 2019

  • October 22, 2018
  • 5 replies
  • 5089 views

Hello everyone.

I updated the premiere for the 2019 version, reinstalled the audio and video cards and quicktime 7.7.9 however the program is giving error when trying to open the mov format.


Does anyone know why?
Working on Windows 10 Pro 64-bit
32 MB RAM
GPU Acceleration CUDA
Device Class ASIO
Blackmagic Audio

Thank you.

    This topic has been closed for replies.

    5 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 21, 2018

    Hi AxM,
    It could be that your files are no longer supported: Dropped support for QuickTime 7 era formats and codecs

    Let us know if that is the case.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      E
      excited_Genie16B8
      Legend
      October 22, 2018

      I recommend uninstalling QuickTime.  You don't actually need it.

      Homeland Security warns Windows PC users to uninstall Quicktime | Fox News

      https://blog.trendmicro.com/urgent-call-action-uninstall-quicktime-windows-today/

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 22, 2018

      What is the origin of this file?

      If it is a screen capture run in through Handbrake, set it to constant framerate and try again.

      AxM
      AxMAuthor
      Known Participant
      October 22, 2018

      Hi Ann,

      These files come from external recordings, are captured on SSD but are always transported to the computer for editing. In the previous versions they opened normally.

      AxM
      AxMAuthor
      Known Participant
      October 22, 2018

      Hello Dean.

      Yes, I can watch the videos in VLC and Quicktime.

      D
      Community Expert
      DeanUtianCommunity Expert
      Community Expert
      October 22, 2018

      Do the videos play outside of Premiere?

      Here is a thread with someone who reported a similar problem:
      Premiere not importing mov files.

      The solution above was installing:

      https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017

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