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frederickb55734382
Participating Frequently
May 21, 2022
質問

Problems with quality of .mov and .mp4 files importing into Premiere Pro v24

  • May 21, 2022
  • 返信数 1.
  • 3258 ビュー

Greetings!  My first post here.  I've been using PP for about 2 years and despite my lack of technical ability, I have been able to produce some very satisfying (to me and my pals) projects.

However!  The last project I did was Christmas.  PP was upgraded to vers. 22.4.0 in my absence and now I'm very frustrated with some, what I thought, were very basic things.  Forgive me if this has been discussed before but I couldn't find it.

When I import .mp4 and .mov files into the work space they show of very low quality.....nowhere near what I would call "HD".  I have checked and double checked and cannot find what parameter has been changed.  Tech support helped me upgrade my drivers and verified that my machine was up to par.

Can anyone offer a suggestion?  Thanks in advance.  

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返信数 1

R Neil Haugen
R Neil Haugen
Legend
May 21, 2022

Check the sequence settings, see what the frame-size is, compare that with the video files themselves.

 

Also, check your playback settings, make sure that if your system can handle things you're at Full quality and not 1/2 or 1/4 res, especially for 'paused' performance.

 

And I'm assuming you're not talking about the visual quality, just resolution ... because of course there's also new color management tools if your video is HLG or for some log-encoded clips.

 

Neil

Everyone's mileage always varies ...
F
frederickb55734382作成者
Participating Frequently
May 22, 2022

Neil:  Thanks, so much, for the help.  In “Sequence” I have “Match Frame”.  In the Zoom Level, I have “Fit”.  In the Playback Resolution, I have “Full”….in both of the Upper Left Screen and the Upper Right Screen.  The video I have selected in the Media Window is crystal clear HD.  The videos that have been dragged into the Upper Right Window are fuzzy…low visual quality.  Playback is smooth except for the visual quality.

 

I hope I have answered your questions.  Again, I’m a pretty basic user.

 

Fred

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
May 22, 2022

Hi Fred,

 

We're sorry to hear about this. We can get this checked. Please share a screenshot of the Properties window for the media that is imported in Premiere Pro (Right-click on the media in the Project panel & select properties) & a screenshot of the Sequence Settings (Sequence > Sequence Settings).

 

Thanks,

Sumeet

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