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jasonp38068045
Participant
November 21, 2017
Question

Program Crashed and Now my File is Gone

  • November 21, 2017
  • 1 reply
  • 299 views

Hello,

I just purchased Adobe Premiere Pro CC.  I saved my video often and even have the autosave function on.  I finished the file late at night and clicked the save as link.  I wanted to replace it in the separate folder I created for an earlier version I was working on.  Once clicking it a window popped up saying this file already exists and would you like to replace it.  I clicked replace.  Apparently it replaced the file I have been working on with the other version.  Then when I tried to exit out and reopen the program it crashed. I then force quit the app and now I can't find my work anywhere.  Not even in the autosaved folder.  Please help and is there anything I can do to recover it?

Thanks,

Jason

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    1 reply

    Peru Bob
    Community Expert
    Community Expert
    November 21, 2017

    Is it on an external drive that is not connected?

    Did you do a Windows search for the file?

    Check the Recycle Bin.

    I don't think it will work, but a last ditch effort might be to try System Restore.