Skip to main content
Saratech Marketing
Saratech Marketing
Inspiring
June 1, 2018
Answered

Program Monitor Display Stopped Working on Multiple Monitors

  • June 1, 2018
  • 2 replies
  • 4751 views

For some reason my program monitor stopped displaying the video from the sequence on the timeline. I'm using three monitors and it was working for months, but the other day I opened Premiere and now I see what's in the screenshot below when using the third monitor.

If I drag all of Premiere Pro to the laptop screen it functions normally, but as soon as I drag it to either one of the other monitors, the Program Monitor goes blank.

Any thoughts? I don't like using the laptop monitor to view the program monitor.

What I've tried:

- Updating AP through CC app

- Updating Windows laptop - all up to date

[url=https://postimg.cc/image/cnk6zgn0b/][/url]

http://i68.tinypic.com/14sihz6.jpg

This topic has been closed for replies.
Correct answer Saratech Marketing

Hi,

Did Vinay help you resolve your issue, Saratech Marketing? Please let us know.

Thanks,

Kevin


Yes!! Vinay was super helpful and able to fix the issue by updating the graphics card driver for my machine.

I'm sorry, I thought I left a response to this thread already. Thanks very much for following up and thanks Vinay for the excellent support!

2 replies

R Neil Haugen
R Neil Haugen
Legend
June 2, 2018

Are you simply dragging the program monitor to the other screen, or are you using the Mercury Transmit option, Edit/Preferences/Playback, and selecting the correct monitor for playback?

Neil

Everyone's mileage always varies ...
anissa_thompson
Community Expert
anissa_thompsonCommunity Expert
Community Expert
June 1, 2018

Have you tried resetting your current workspace, or trying the other workspaces and switching back?

You might need to reorganize your workspace and then save it as a new setup; this usually does the trick (especially if you may have had a recent CC update or update to your OS).

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
Saratech Marketing
Saratech MarketingAuthor
Inspiring
June 4, 2018

@Anissa, thanks, I tried that but no luck. I did try to reorganize the setup and save it as new, but the program monitor is still malfunctioning. Link to screenshot of what I'm seeing. The program monitor is showing part of the Effects panel.

https://postimg.cc/image/8mpnue6iz/

@R Neil, thanks, AP opens on my second monitor (not the laptop screen) - so I'm not dragging it. However, when I go to Edit > Preferences > Playback and select any one of the three monitors the others go black - and it still doesn't fix the program monitor issue.

R Neil Haugen
R Neil Haugen
Legend
June 4, 2018

Huh.

Neil

Everyone's mileage always varies ...
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices