Participant

Answered

Program monitor keeps going black in Premiere Pro CC

Forum|Forum|12 years ago
July 7, 2013
57 replies
182082 views

PC - Premiere Pro CC - AMD Fire Pro (13.101-130604a-158071E-ATI)

I'm working on a project and the program monitor keeps going black in Premiere Pro CC while I am working on the timeline. I've got like 28 GB of memory alocated to the program and just updated the latest driver for my video card. No clue why this keeps happening, but the only way I can get around it is to restart. When I go to close down the program freezes and I have to shut it down in the system preferences.

Under a crazy deadline if you can help? Thanks

This topic has been closed for replies.

Correct answer KimagesImages

Don't rely on Windows Update to keep your graphics drivers updated. It is woefully suited for that job.

Instead, go to the Nvidia website and update your graphics drivers from there.

I recommend doing a clean install of the Studio (not Game Ready) drivers.

Jeff,

Thank you so much for your tip! PROBLEM SOLVED. I updated my Nvidia drives and everything is running smoothly. Windows "said' they were fine but when I went to the Nvidia site I was SO far behind! Thank you so much for such a great suggestion.

PalmaMultimedia

Participant

I started with this problem too. Only when I add a Vignette in Lumetri and after adjusting it the Program window goes black.

Mercury Cuda selected . Win 10 GTX 1080ti all drivers updated

Kevin-Monahan

Community Manager

HI PalmaMultimedia,

Sorry. Try a clean reinstallation of an earlier driver that is v.522.xx or earlier. The latest driver is having problems with some editors.

Thanks.
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

PalmaMultimedia

Participant

Downloading now .... thanks for the super fast response.

S

Scott24193738k11n

Participant

Wow. I just bought this in 2022, and this problem is still there.

What have I just paid for?

Jeff Bellune

Legend

Did you try updating your graphics driver as suggested?

https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

S

Scott24193738k11n

Participant

Yes, I successfully updated my graphics driver from Intel's website.
Rebooted. No help.
--Scott

T

Thieff

Participant

Premiere Pro / After Effects - Intel UHD Graphics 630

Hi there,

I have the same problem on a short project with 4K rushes converted into proxies. The monitor keeps going black randomly when I play the timeline or if i'm scrolling through it, very annoying.

I updated all my graphic drivers, I know it's not the best video card but I did not have this problem during my first day of editing. I tried all the solutions in thread, nothing works for me.

K

KimagesImages

Inspiring

I have the same exact problem. Has no one fixed this yet? The only suggestion I see is to reboot every time it goes black which is COMPLETEY unsustainable and unreasonable. Everytime I add a new file to my timeline the monitors go black. What do we do? roll all the way back to Premiere Pro 2019? PLEASE if anyone has a work around please share it! (besides rebooting over and over) Thank you so much. I am running Premeiere Pro 2022 build 20.0. and I am annoyed. Every single time Premiere Releases and update there are issues. As a client, I would expect better care to NOT release buggy software! I am at my wits end and under deadline. PLEASE help! Thanks so much

Jeff Bellune

Legend

Do you have a multiple monitor setup?

Can you import a clip and load it into the source monitor and have it display correctly?

What graphics adapter are you using?

Does turning off hardware acceleration make a difference?

Have you updated to the latest drivers for your hardware?

K

KimagesImages

Inspiring

Just to clairify, I had no problems until the Premiere Pro update. Period. This is the problem. What I would like to know is if you know how far I have to roll back to get rid of the problem? to answer your questions. Yes I have multiple monitors. Yes I can import the source into the monitor and have it display correctly. No I am not using a graphic adaptor. Turning off hardware acceleration does not make a difference. Please specify steps so I can make sure I am doing the right process if you would. My graphics card is NVIDIA High DEF version 4,11,1.0. No I have not updated the driver. It is not needed according to the specs? *see attatcged. I have had no problem with my system until the Premiere Pro Update. I just want to know how far back I have to roll to get rid of the bug. I am running Premiere Pro 20.0. I am uploading system specs under Kevin's question to me. It wont let me upload multiple pics. Thanks!

joelc68201900

Participating Frequently

I made a thread about this with no resolution. I have to delete the file in the essetial graphics folder, check uncheck the import panels option and open and close AE before opening premiere. And after closing and opening the app a lot of time, eventually the image pops up. I have a 12 core AMD 3.8 processor, rtx 3070 with 64gigs of ram. I had to upgrade to get this app to work and now it is really unstable. They send out these apps, we pay money for it, and they don't test it. It is rushed and we pay the price. This wont be for too long, as I am starting to look at resolve. I called adobe and they just patched it. I am noticing the files work in another drive on my computer. I am going to transfer and copy my ssd work files to the hhd storage and reformat my work ssd. Then see if the issue goes away. But I get a feeling it will just come back, ADOBE FIX YOUR APP! or I am leaving this program, we have enought challenges then to have to trouble shoot your software for you. I wish I could diliver unfinished projects and get paid thr way Adobe just threw an untested piece of software at us and charged for it.

D

defaultgbpo53824kzp

Participant

This issue is driving me insane and ruining my ability to get any work done, and there is zero reason why it should be happening on my system. All of the workarounds in this ancient thread DO NOT FIX THE PROBLEM.

Premiere Pro v 15.2.0 (build 35)
Windows 10 Enterprise 20H2
Dual Xeon Silver 4110 CPUs
96 GB DDR5 RAM
NVIDA Quadro P4000

Jeff Bellune

Legend

Update everything you can
Open Pr and create a brand-new project
Import some footage
Create a new sequence and add the freshly imported footage to it
Work in the sequence and see if the Program Monitor works correctly
If it doesn't, change settings in the Nvidia Control Panel, Windows and Pr until it does

ResurrectionFilms

Participating Frequently

thats not a solution thats a bandaid. adobe needs to fix their bug problems and stop with all the new features that just get dropped a year later...everyone will eventually just move to resolve...so many have already.

Jeff Bellune

Legend

Well, did the "bandaid" work for you? Or do you still need more help?

ResurrectionFilms

Participating Frequently

turning it off works, but that’s not what I pay for.

Adobe neglects long term bugs...we pay every month..the scales are not balanced.

I appreciate your time helping people, I know this isn’t your fault but someone in power needs to make changes and rectify Adobe’s model of paying to beta test while years old bugs persist.

Sent from my iPhone

Dv8.World

Participant

thankyou

eigenartfilmproduktion

Known Participant

Same issue here: black preview window. Need to work, will edit now in DaVinci which works flawless and cancel my adobe subscription now forever!!!

Specs:

Windows 10 Pro

Intel i9-9900K

128GB RAM

2x RTX 2060 super

1 TB M.2

2 TB M.2 Cache

All the newest drivers and versions installed (02.11.2020)

Mod note: Your rant was deleted. Kindly keep such OT discussion to the Video Lounge forum. If you wish to give feedback to the team, use User Voice.

R

Ryan Sauvé

Inspiring

Just here to also vent. I've experienced this with pretty much all versions of Premiere with my last 3 laptops. I can't believe they haven't fixed this. Complete incompetence.

amanh42537203

Participant

Thanks a lot. Rolling back to ‘Software Only’ solves my problem as my specs were new and I was still having this problem. Thankyou so much. This project was on halt for more than 8 months. Now I’m gonna do it.

davids58395606

Inspiring

Software only shouldn't be the fix to this blatant problem, it's clearly nothing to do with people's hardware and specs and just a bug happening with the software.

Aseem00753

Participant

hi.

i recently updated my NVIDIA drivers, and now the program monitor goes black whenever i pause the playback or if i am working with graphics.

I am using Premiere Pro V13.1.5 (Build 47)

System specs:

Intel i7-8750H

16GB RAM

GPU: nVidia GTX1060 6GB

GPU driver: v445.87 (15th april 2020)

Which driver version should i roll back to?

since this problem clearly has arisen with the update of my GPU driver.

A

Anonymous

Hi,

iam having the same issue since a half year now. Contacted Adobe Support many times, but they couldnt help. The good old " I have to escalate this case to my supervisor, he will get back to you " nothing ever happened, or they will tell you to contact NVIDIA to get help there.

Its pretty crazy that this been around for years now and they cant fix this.

It is super depressing.

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