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solomonk93374654
Participant
April 21, 2019
Question

Program Preview Monitor Not Working. Here is a fix.

  • April 21, 2019
  • 1 reply
  • 1224 views

When I try to run any video by pressing space while in premiere to preview my edits, the timeline goes and the sound plays but the video is frozen. I am entirely unable to edit at this time because of this issue, and I am positive that it is a latest-update-premiere CC 2019 issue. If I downgrade to 2017 version it works perfectly, but I can't open my projects because they are from a newer version.

I run Dell XPS 15 inch, 16 RAM, 512 SSD, NVIDIA 1050 ti, not much else to say here. I don't use any other screens or external hard drives or anything at all, simply my laptop and yes it is plugged in and latest version of windows, both premiere and nvidia drivers are updated to latest settings. I use GPU accelerated CUDA; everything was working until the new update. Set to delete cache files after 10 days. RAM available for premiere is 10.7 GB. Optimize rendering for: performance. I have NVIDIA "Creator-Ready" drivers installed to the latest update; in my NVIDIA control panel, I have selected for all apps to default to using the 1050 ti.

This is an issue for any project I open or create. I am completely unable to use the current version of premiere at this time.

Update:

Type in your search bar %appdata%. Go to Adobe/Common and delete all files held in "Media Cache" and "Media Cache Files". Then restart Premiere, and it should work.

Adobe, please fix this issue. It's very problematic and took me a very long time to fix.

This topic has been closed for replies.

1 reply

R Neil Haugen
R Neil Haugen
Legend
April 22, 2019

If Pr is behaving badly, often deleting the cache/cache database files is a good thing to start with. Most of us do that every once in a while anyway. And for sure when a glitch happens. There are things like that you get used to when these type apps go bonkers.

And ... yes, that's a big discussion on the LGG forum for Resolve users too ... and ... pick your poison. Seems to go with the trade.

A tip ... I have a separate SSD for all cache files, so it doesn't clutter up my system drive, it's fast for the various programs using it, and ... I can trash any app's cache files at a second's notice.

Neil

Everyone's mileage always varies ...
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