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Participant
November 12, 2024
Question

Project appears to be damaged and cannot be opened, unknown error occurred while saving after update

  • November 12, 2024
  • 1 reply
  • 334 views

After automatically updating to the latest verson of Premiere Pro, the App said my project was saved in a previous format and I needed to save it to match the latest version. I did that, but every time I try open the new project file it says "Project appears to be damaged and cannot be opened".

I can't revert to an older version of Premiere Pro to see if it can be opened. I've tried uninstalling and reinstalling ALL Adobe products including Creative Cloud AND removing preferences.

The closest I managed to getting it to work was by importing a select Sequence from the previous project into a newly created project, but then when I go to save it says "Project Save Error: An unknown error occurred while saving the project".

No matter what I do, I hit a deadend. 

can't open my old project in the latest version of the software, and any new projects saved with the new version either will not open, or encounter save errors. I spent months on this project and now I can't do anything. 

Using Windows.

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1 reply

Ishan Y
Inspiring
November 28, 2024

Hi there,

I'm sorry to hear about this. Could you please take a moment to check your project folder for any auto-save files? There’s a chance that an older auto-save might still be intact and not corrupted. Additionally, I would appreciate it if you could share what type of storage device you’re using to save your project and source files.

 

Thanks,

Ishan

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