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alisonh23074529
alisonh23074529
Known Participant
October 4, 2023
Question

Project keeps locking up and not responding

  • October 4, 2023
  • 4 replies
  • 745 views

Hello, 

I'm really struggling with a project that won't respond. 
I created it a couple of weeks ago and all was fine and had a timeline with the beginning of a simple sequence with several chunks of multitrack.
I went back in yesterday and it wouldn't play and kept showing not responding, I have to force quite to close it at one stage. I made a duplicate today and opened it, removed the multitrack to a separate sequence and all was good. Now the same thing is happening and it's completely unusable. I've also deleted the media cache. 
Other projects are fine. Help!

    This topic has been closed for replies.

    4 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 5, 2023

    Are other projects working OK?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 4, 2023

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

    alisonh23074529
    alisonh23074529Author
    Known Participant
    October 5, 2023

    Hi Bob, thank you for all of this. 
    4 internal hard drives. Project on drive with, just over half full, videoand audio files on another which is 75% full. 
    250GB Samsung 850 EVO SSD SATA-III, Read 540MB/s, Write 520MB/s - Silent
    Corsair 450W PSU - Low Noise
    120GB SSD SATA-III, Read 540MB/s, Write 430MB/s - Silent
    Microsoft Windows 10 Home 64 BIT (Genuine DVD & COA Included)
    256GB Samsung PM961 M.2 SSD, Read 3100MB/s, Write 1400MB/s - Silent
    NVIDIA GeForce GTX 1060 - 6 GB - (PCI-E) - DVI/DP/HDMI - HD/4K/VR - Supports 4 Monitors
    32GB 2133MHz (2x16GB) - Lifetime Warranty (DDR4)
    Intel i7 8700K - (6 x 3.7 GHZ - Turbo 6 x 4.7 GHZ) - Coffee Lake


    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 4, 2023

    Try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 4, 2023

    Try creating a new project and import the old one into it.

    alisonh23074529
    alisonh23074529Author
    Known Participant
    October 4, 2023

    And suddenly all is well with the world, thank you so much!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 4, 2023

    You're welcome. 

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