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ryanj83748596
ryanj83748596
Participant
February 3, 2017
Question

Project Manager freezing on "Analyzing" step.

  • February 3, 2017
  • 12 replies
  • 9042 views

I'm trying to use the Project Manager to collect and copy the media for archiving purposes.  On large projects (thousands of clips) its start to analyze, and when the progress bar gets about a quarter of the way across it hangs up.  No pinwheeling, it'll just stop progressing.  I've let it go overnight and the progress bar won't budge, and if I hit cancel it will pinwheel.

All of the media is on networked shared storage as well as the project files.

Adobe CC 2017

OSX 10.11.66

3.5 GHz 6-Core Intel Xeon E5

32 GB 1866 MHz DDR3 ECC

AMD FirePro D500 3072 MB

    12 replies

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    F
    floneus
    Participant
    April 22, 2019

    Hello,

    i do experience the same issue with a large project.

    Unfortunately, the progress bar does not move a bit after reaching the 1 % step. I left it run for hours. Nothing happened.

    I exported a smaller project and it worked perfectly fine. The target location was similar in both occasions.

    Seeing that this isse was first brought up over two years ago, i would have loved to see some sort of solution being presented.

    I contacted supprt numerous times and tried to "chat" with someone from the team, but was unable to reach anyone most of the time. After a week or so i was actually able to write with someone about it, but the afterwards demanded data was sent to adobe without ever receiving a responds (CRM:00446000006163).

    Please take this issue seriously and deliver a solution. It is important to properly store finished projects!

      ryanj83748596
      ryanj83748596Author
      Participant
      February 9, 2017

      Cleared out the media cache on the last attempt, but the issue persists.

      Rameez_Khan
      Rameez_Khan
      Legend
      March 17, 2017

      Hi ryanj,

      Thank you for providing all the information.

      Do you experience the same behavior with:

      • Smaller projects?
      • Projects and media that are stored locally?

      Try to collect one sequence at a time and see if that helps.

      Thanks,

      Rameez

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