Inspiring

Question

Project Save Error: An unknown error occurred while saving the project.

Forum|Forum|5 years ago
June 1, 2020
11 replies
36317 views

Hi.

I originally posted this as a reply to a similar thread, but thought I'd post a new thread just in case it doesn't get spotted,

Every time I try and save a project in Premier I get this error:

"An unknown error occurred while saving the project.

Select 'Save As' from the File menu to save the project to a new location."

It's fine if I Save As (with a new file name). The problem is, I don't want to keep saving as a new file as I need to Dynamically Link the project into After Effects.

My spec:

Premiere Pro: v14.2.0

After Effects: v17.1.0 (including this just in case, as the Premiere project contains some Dynamically Linked AE compositions)

Windows 10 Pro (64bit) OS Build 18362.836

CPU: Intel i7-8700K @3.70GHz

RAM: 64 GB

GPU: GTX 1080 Ti + GTX 1080 (with latest drivers)

I've deleted the cache files, reset my preferences and workspace and it's still not fixed. I'm not in a position to roll back my GPU drivers as the project I'm on requires my current ones for 3D rendering.

Any help would be massively appreciated.

Jamie

Error or problem

D

DGP95

Participant

It's most definitely NOT the SSD space issue for me. I'm using an external drive that still hase 3.4 TB of space available. Has anyone found another fix for this?

santiagov51046227

Participant

Have you tried "save as" in a new location?

S

Seppe Ovink

Participant

Probably it is often diskspace.

santiagov51046227

Participant

I just had this error. My case was pretty simple.. lacking space on located drive. Could it be that?

C

ctgledhill24

Participant

I had the same problem except it was NOT letting me "save as." Turns out the external drive I was using was completely full (270kb left). After deleting some files on the external drive I was working off of, I was able to save as usual. Not sure if this fix works for everyone or even this problem specifically, but as someone who came to this thread looking for solutions, for me this was the issue.

M

Michael Grenadier

Legend

You're playing with fire if you let a hard drive get that full. You should leave at least 10% free space on all drives and at least 20% free space on your startup drive. Drives can get corrupt if you fill them to the brim and you could land up losing all your data....

Secession

Participant

I am having exactly the same problem. The issue has occurred on two projects, two individual drives, both with plenty of space, one freshly reformatted. If I do a "Save As" the file is saved, but if I open the project fresh from the new Save As file I am unable save that file without doing yet another "Save As".

Just to confirm, there are no permission issues with this drive.

Now, this window has appeared!

Version 15.2 Build 35

Windows Pro 10 64-bit

GForce GTX1660Ti

Ann Bens

Community Expert

LogiOptions extension exists in the following path.

C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe

Delete

david seay productions

Known Participant

I had the exact same problem so after a few minutes of basic trouble shooting, resetting preferences, cleaning cache files, and all the other things you do, I determined it must be a drive issue. After doing all the drive diagnostics, etc., I ultimately discovered that there simply wasn't enough room left on the drive...duh. I archived a few projects then deleted them from the main media drive and that did the trick. Hope your solution is something as simple.

W

Wagner Ivan5D94

Participant

Hi! I just watched an youtube video where a guy explains that sometimes the error ocurre because of little hardisk space. So he erased a couple archives and emptied the bin. I did this and worked for me!

A

abrahamm7314260

Participant

THIS IS IT LADIES AND GENTLEMEN!!!!!

Zondervan123

Inspiring

I also am seeing this problem with CC 2020, specifically with files on Dropbox. If I pause Dropbox syncing, I can save the file. I'm guessing it's a problem with Dropbox and I'm investigating further.

Very frustrating because my client and I only work through online Dropbox folders.

M

Michael Grenadier

Legend

I save my premiere projects on a folder that's synched to the cloud via dropbox without issues. but I'm the only one working with it... If a client is working with the project, they do a save as with their intials and the date and then if I work with their project... I do the same. Seems like a recipe for disaster to expect DLL After Effects projects to work properly in this situation... bwdik?

JimJamGraphicsAuthor

Inspiring

It looks like I managed to resolve this issue by formatting the drive.

I'm still curious to know why the issue was only apparent with Premiere though?

JimJamGraphicsAuthor

Inspiring

ARGHHH... No it's happening again!!!!

M

Michael Grenadier

Legend

what format did you partition the drive with? Shouldn't make a difference, but shouldn't ain't the same as couldn't...

Not sure that doing a save as is going to cause serious issues with embedded AE comps. If you make each ae comp it's own ae project, I think you should be able to open the ae project, make changes, do a save and it should be reflected in the premiere timeline. I usually render my ae comps IN aftereffects, and lay them ontop of the AE comp in the premiere timeline. Saves the system so heavy overhead when it's playing the files and makes things much easier of the link to the ae comp gets screwed up. Sometimes it's just easier to use a workaround... Not ideal, I know.

JimJamGraphicsAuthor

Inspiring

Not sure if this helps, but I noticed this as part of the error message when it shows the file path:

(\\?\M:\Dropbox\.........)

Could the "\\?\" at the start of the file path be causing the problem?

I also noticed that if I delete all my cached media, reset my preferences and workspace and restart my computer, when I first load up the project in Premiere Pro it will save fine the first time, but if I try and save it again, I get the same error message.

Ann Bens

Community Expert

Save to a local drive.

JimJamGraphicsAuthor

Inspiring

Hi Ann, thanks for your reply. My M: drive is a local SSD drive.

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