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Garret2628
Inspiring
October 5, 2018
Answered

Prores footage is red in Premiere on Windows 10

  • October 5, 2018
  • 2 replies
  • 1731 views

I was recently upgraded to Windows 10 in an enterprise environment and since then all of my prores footage in premiere is solid red in the program window.  Also, the audio waveforms are completely full of what looks like static (can't actually play back any of these files).

I've seen a fix for this issue in relation to h.264 by unchecking "enable hardware accelerated encoding" but that's had no effect on the issue.

I've also downloaded and installed Quicktime but still nothing.

The files playback fine in VLC and work fine on my older Windows 7 machine.

This topic has been closed for replies.
Correct answer Warren Heaton

Thanks for the response.  I went ahead and reinstalled 2017 and it does handle the files fine though I can't import or open my 2018 projects so it looks like another round of conversion is going to be my only option to maintain my edit so far.  

I'll continue trying to get this to work correctly since our cameras shoot in prores as a default and adding a conversion round to every shoot will definitely make things less efficient.

Thanks again for everyone's help.


Submit this one as a bug report with as much detailed information as possible.  Being that recording ProRes in camera or via a video field recorder is pretty common and that prior versions of Premiere handle the same source ProRes footage fine are two very strong reasons that the Adobe video applications should continue to do so.

You can do so here:

Feature Request/Bug Report Form

Of course, something to be prepared for is that a workflow that relied on QuickTime up to CC2017 may need to be modified in some way or another to continue from CC2018 onward.

-Warren

2 replies

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excited_Genie16B8
Legend
October 5, 2018

Install the following and then use it to Uninstall QuickTime.

IObit Uninstaller - Best Free Software Uninstall Tool for Your Windows XP/7/8/10 PC

Check the option to Automatically remove residual files.

Report back.

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Garret2628Author
Inspiring
October 8, 2018

Unfortunately I'm not able to install that program.  I'm working in a fairly strict IT environment so installing anything is a process.

Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
October 8, 2018

Your issue most likely has to do with Adobe now supporting Apple ProRes directly in Premiere Pro rather than using QuickTime.

Assuming that's the case, rolling back to CC2017 is likely to be your best option at the moment.

-Warren

Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
October 5, 2018

And you're also using Premiere Pro CC2018?  As of cc2018, Apple ProRes decompression is handled by Adobe Premiere Pro instead of Apple Quicktime.

Where did the ProRes clips originate from?  In camera?  Transcoded to ProRes from the camera format in something  like Media Encoder?  Rendered from an Adobe application like After Effects?

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Garret2628Author
Inspiring
October 5, 2018

I'm using the most recent version of Premiere.

The files are straight out of a Blackmagic URSA Mini 4k.  Shot in Prores HQ at 4K.  Since I'm on windows I don't have a way to encode to prores, which is fine, but I'd prefer to avoid encoding between the camera and the edit.

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Garret2628Author
Inspiring
October 5, 2018

After doing some further testing the DNxHR codec suffers from the same issue.  I've got some footage encoded from a Sony A7RIII shot in mp4 that was encoded to DNxHR HQ and it shows up as red as well. 

To add to the weirdness, I opened up another project that contained the same quality BMC prores footage on a timeline with 2 cameras shooting with identical settings and one camera shows up fine while the other shows up as red.  I opened up the red clip in the source monitor and the first half of it looks normal then it switches to red and has fully clipped static. Could this be some sort of timecode issue?

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