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Answered

ProRes RAW files in Premiere Pro 23.0 are black in source, program monitor, and export

Forum|Forum|3 years ago
November 20, 2022
6 replies
11810 views

Looking for some help with this issue. I've been working with R3D or ProRes HQ prior to this and it's my first time with ProRes RAW from the Ninja V+ so I'm unable confirm if it was working on previous versions.

ProRes RAW files in Premiere Pro 2023 are displaying a black preview (source file and program monitor) - audio is playing fine. This issue is limited to ProRes RAW files only - I have verified numerous other projects using R3D and ProRes HQ are not encountering the same issue.

Preview/program monitor shows image when using Mercury Playback Engine Software Only or OpenCL - both with extremely hindered performance.

Using Mercury Playback Engine (CUDA) in Media Encoder results in files with black screen & audio, as above Software Only or OpenCL successfully export however extremely slowly (~45mins for a 2:05 project file. Single layer 5.9K source media, one technical LUT (CLog2 > Rec.709) 4K UHD export @ 30mbps CBR. I would usually expect this to take less than a couple of minutes.)

Attempted to create 720p ProRes proxies with media encoder - same issue, black image with audio playing.

Files play back with no issue on the Ninja V+

Specs/media:

i9-10980HK
RTX 3070 Laptop GPU
32gb RAM
Premiere Pro 2023 (23.0)
Mercury Playback Engine (CUDA)
ProRes RAW 5.9K/24 from R5C in Super35 mode & Ninja V+
ProRes RAW for windows 1.3 installed
Latest Nvidia Studio Driver version 526.98 (tried switching between Studio and Game Ready as a hail mary to no avail)
Verified string value of C:\Program Files\Apple\ProRes RAW for Windows\ registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folder
Verified .dll files present in C:\Program Files\Apple\ProRes RAW for Windows\

I've also recreated the project from scratch and cleared the media cache with no luck.

This topic has been closed for replies.

Correct answer SEIZE NEUF

You're right, .29 is for games, but it was the most recent and fixing the issue, so i gave it a try.
In the meantime they issued 531.41 that is Studio driver, and should fix the issue.

NVIDIA Studio Driver | 531.41 | Windows 10 64-bit, Windows 11 | NVIDIA

S

SEIZE NEUF

Inspiring

Hi guys,

A little update : 531.29 driver has - finally - fixed that bug.

FelipeMarques_WIP

Participant

this version is not working for me and it is for games

S

SEIZE NEUFCorrect answer

Inspiring

You're right, .29 is for games, but it was the most recent and fixing the issue, so i gave it a try.
In the meantime they issued 531.41 that is Studio driver, and should fix the issue.

NVIDIA Studio Driver | 531.41 | Windows 10 64-bit, Windows 11 | NVIDIA

L

Lightroom_fan10647590

Participant

Thank you for your feedback. My name is Manuel and I work for NVIDA. This bug will be fixed in our next Game Ready Driver/NVIDA Studio Driver. In the meantime, I have added this bug to our Open Issues list in our driver feedback thread:
https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/507384/geforce-grd-52802-feedback-thread-released-1523/

S

SEIZE NEUF

Inspiring

Hi Manuel,

Do you have some news about the fix ?
As 517.xx are the latest driver not causing problems with ProRes Raw ... BUT this driver is causing blue screen crashes because of "memory management error". So we have to choose between working fine 3 or 4 hours with ProRes Raw ... or working all day long without crashes, but without ProRes Raw support.

It's been a few month with this bug ...

S

SEIZE NEUF

Inspiring

I confirm, I had the same issue, and rolling back to nVidia Studio driver 517.40 fixed it.

I hope that Adobe and nVidia are aware of that.

Kevin-Monahan

Community Manager

Dear Seize Neuf,

Thank you for the feedback. The team is aware of the issue and a fix is being worked on right now. You correctly indicate that 517.xx is the only driver not causing issues.

Thank You,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

R Neil Haugen

Legend

Kevin,

Another user has an issue with banding in ProRes files when the Prefs option for hardware encoding/decoding is checked. Which should only affect H.264/5 long-GOP formats, shouldn't it?

Neil

Everyone's mileage always varies ...

Kaz3000

Participating Frequently

I have the same problem, this after reinstalling windows.
Before it was working, now after the reinstallation it doesn't work anymore....
When I enter the project with ProRes RAW files (from Ninja V) I get an error to enter on "adobe.com/go/proresraw" and that info. there does not help me if I have the correct settings in the program (set to CUDA)

M

ModeCharlieAuthor

Participating Frequently

With that error I would say you likely don't have ProRes RAW for Windows 1.3 installed. You can download it here

Once that's installed, you should be able to decode the ProRes RAW files from the Ninja V.

Are you also using an NVIDIA graphics card? As per my previous reply after trial and error, make sure you're on version 517.40 otherwise you'll likely end up with the black screen issue I did.

Kaz3000

Participating Frequently

3, 4 times I installed and uninstalled the codec and the same result......
I actually tried your option with the Nvidia driver and it still appears the same

R Neil Haugen

Legend

A few users have reported they needed to roll back to a studio driver of around 517, that the newest driver isn't working with ProRes on their system. So try that also.

Neil

Everyone's mileage always varies ...

M

ModeCharlieAuthor

Participating Frequently

Thanks, Neil!

Sometimes it's the simple things - I'll give it a crack tomorrow when I'm back working.

Cheers,

Alex

R Neil Haugen

Legend

Hope it works ... but please post back either way.

Neil

Everyone's mileage always varies ...

Warren Heaton

Community Expert

You're checking all the right things.

Use the "Other versions" option for Premiere Pro in Adobe Creative Cloud Desktop to install Premiere Pro (22.6.2). You can have both 22.6.2 and 23.0 installed at the same time.

Or, use the Beta Apps tab to install Premiere Pro Beta (23.2).

Hopefully, one of those versions of Premiere Pro and corresponding version of Media Encdoer works on your system with the Apple ProRes RAW Decoder for Windows as expected.

M

ModeCharlieAuthor

Participating Frequently

Thanks Warren,

I'll try the previous (and beta) versions of PPro and Media Encoder and see if that resolves it!

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