ProRes Raw on Windows 10 issue

Forum|Forum|5 years ago
December 2, 2020
5 replies
2337 views

My problem is, I want to use ProRes Raw on Windows

I have the latest ProRes Raw decoder installed
I have a GPU capable of this (Nvidia 2080ti x 2 in SLI)
I have Mercury GPU Acceleration selected in my project settings

However I still get a "ProRes RAW decode issue" error every time I try decode.

I have tried reinstalling both Premiere Pro, and the ProRes Raw decoder.

I have tried removing one of my GPUs.

Anyone have any ideas for next steps or debug options?

This topic has been closed for replies.

Kimblah

Inspiring

I think this is related to the Threaddripper system. I'm having problems with Canon R5 8K RAW files, playback is fine on my other PC.

Just look at these:

Premiere Pro 15.0 crash Canon R5 8K RAW - Adobe Support Community - 11886821

Troubleshooting playback - Adobe Support Community - 11942532

My assumption is that Adobe doesn't have a Threaddripper system to test Premiere. Adobe can you say that you have tested Premiere extensively on a Threaddripper system and all these things are working for you?

R Neil Haugen

Legend

My 24-core Ryzen would qualify. They would have most any system available between in-house and their private & public beta programs. Over on the public beta, you see a number of people with AMD CPUs, and yet not that much of a problem with ProRes any more than anyone else.

I've talked with a lot of the engineers and managers over the years at NAB and MAX. They are (as you would expect) more based on Macs than PCs, but have the new ARM Macs and both Intel and AMD CPUs/GPUs. As they have to.

Neil

Everyone's mileage always varies ...

Kimblah

Inspiring

Last year I was chatting with Adobe support person or software engineer over a ProresRaw problem and he said thatt hey don't have AMD machines at all to test Premiere with. He had a remote session to my PC and gathered the info. Now that problem is fixed though. So this is where my concern is coming from.

Have you tested Canon R5 8K RAW files with Premiere? Is playback ok for you? In my system the end result is a crash 100%. Or can someone with a Ryzen 39X0 system chime in and comment if 8K RAW files from Canon R5 are playing back ok?