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Answered

Proxy does not work

Forum|Forum|4 years ago
June 2, 2021
3 replies
1790 views

Sorry if I missed a post with this already...

Poxy files only work when the original is made "offline". You can test by manually attaching different proxy media to an orginal file, it plays the original untill it is made "offline"in my case...

This has driven me bonkers, there is no way a 2020 27imac, 3.3 GHz 6-Core, i5, 32Gb, with a AMD Radeon Pro 5300 4 GB cant play the small proxy files...? For all those who think their setups are poor, choppy even with proxy files, its not the case - proxy does not work (for me anyway)..?

Any help would be appreciated.... Am I doing something stupid...?

This topic has been closed for replies.

Correct answer R Neil Haugen

I use proxy files at times, and never have a problem when toggling between them. Quite a few working proxy workflows routinely have either aspect ratio changes or watermarks in their proxies so they can see which is which. I don't see the point, really. I can glance at the icon and see if it's blue or gray.

So ... how are you creating the proxies? Does Premiere show the proxies as attached in the bin?

And you're toggling the icon in the Program monitor or using a keyboard short for that, right?

Neil

G

GreggieG

Participant

I am having the same issue, created proxies, they show attached in the bins, the file path is correct. the toggle is blue, but the proxies are still not loading. This is a problem with the latest Premiere Pro. I just tested the same sequence in Premiere 2020 and it is working flawlessly, proxies toggle on and off and it shows the resolution dropping when I do so.

Adobe, please do not pass updates unless everything is working properly. I shouldn't have to go back to earlier versions as being more stable. Newer versions should always be more stable than previous versions on every system. This is a huge problem and every update with Premiere seems to get worse and worse. Been using Premiere for 10+ years and I'm having more problems on modern hardware than I did with computers 20x slower than my current one. This is a SOFTWARE problem, not a user problem, not a hardware problem, it's entirely on Adobe to fix this.

dReAmWiELdEr

Participant

I too have this issue and it is reprehensible that this is still not resolved and Adobe seems to want to do nothing about it or even give us any information indicating where they are with creating a resolution (or software fix/patch.) This is making want to cancel my Creative Cloud and switch to something else, such as Davinci. This along with so many other instances of time-sucking screw-ups is making a multi-billion dollar corporation look like idiots. I'm sorry for being so scathing, but I have so many other issues ON TOP of this one that I just don't see the point to stick with a company that won't stick with its customers.

N

nic hsdAuthor

Participating Frequently

Think I have solved it - so far - you must add the "toggle proxy" button to the viewing panel or it will just play the original file in my case (and look like a hardware issue). Feel stupid, never thought it was essential to add the toggle button for proxy files...

R Neil Haugen

Legend

There are SO many freaking "gotchas" in any of these complex video post processing apps. I work in PrPro, Ae, Audition, and Resolve daily. Yeesh.

Neil

Everyone's mileage always varies ...

P

Phillip Harvey

Community Expert

@R Neil Haugen This post is solved but I'm curious if we end up seeing more of this kind of issue. I personally just experienced some issues with proxies being attached (and toggled on) and still referencing the original file. In my case I think audio was the culprit that was continuing to link to the original. I managed to fix mine (for the most part) by detaching and reattaching the proxies, but I've seen another person come into the Discord server now with a similar issue. Wondering if it's a 15.x thing. Could be nothing but thought I'd just put it on radar since I've seen two isntances of it in the last week.

R Neil HaugenCorrect answer

Legend

I use proxy files at times, and never have a problem when toggling between them. Quite a few working proxy workflows routinely have either aspect ratio changes or watermarks in their proxies so they can see which is which. I don't see the point, really. I can glance at the icon and see if it's blue or gray.

So ... how are you creating the proxies? Does Premiere show the proxies as attached in the bin?

And you're toggling the icon in the Program monitor or using a keyboard short for that, right?

Neil

Everyone's mileage always varies ...

N

nic hsdAuthor

Participating Frequently

Hi Neil, I have made proxy files on ingest, or created within PP or as per my last test linked created a totally different file as the proxy and manually linked - none of which will play untill the original file is made offline... something is up with the linkage, says it is all good attahed - but no joy

Ann Bens

Community Expert

Have you tried trashing preferences?

I (seldom, as I don't need them) make proxies by ingesting footage first, right click in project window on clips > proxy > create proxies. They automatically get attached and that is it.

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