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Nele_Fr�hlich4751
Participant
Dec 28, 2024 7:26 PM UTC
Question

Proxy failed

 

Hello everyone, I have a problem with creating proxys. Once the media encoder opens, the videos do not get encoded automatically, they switch to status: failed. The error display tells me that the output directery could not be found. 
does anyone have a Idea what would be helpful to make sure that the proxies dont fail anymore.
(see picture 1.) 
 
Another problem that I have is: the premiere file that was cut on a 2019 version cannot open in a 2024 version. It works for seconds but then premiere automatically shuts down. How can I fix this? 

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    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Dec 29, 2024 10:38 PM UTC
    quote

    Another problem that I have is: the premiere file that was cut on a 2019 version cannot open in a 2024 version. It works for seconds but then premiere automatically shuts down. How can I fix this? 


    By @Nele_Fr�hlich4751

     

    Create a new 2024 project and import the 2019 project into it.

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    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    Dec 29, 2024 7:24 PM UTC

    Check the output directory permissions (read/write)

    What proxy ingest or format are you using?

    are you working on external drives? Try to move your project to local drives.

    did you try to reset the preferences?

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