Inspiring

Question

proxy media and full resolution media must have matching audio channels

Forum|Forum|3 years ago
January 24, 2023
54 replies
6456 views

I feel like you should be able to attach proxies to full resolution media based on video and not just audio - I have hours worth of proxies that a DIT made and the audio channels don't match the source files so I can't connect them.
I can do this the traditional way, working with proxies, until picture lock, unlinking and then re-linking to full resolution media, however I'd prefer to have both on hand in Premiere.

Editing and Playback

F

Finbar S

Participant

Has this not been solved? Ridiculous if so. Our DIT created proxies that have the location sound synced, but now we can’t re-attach these proxies to the full resolution media because ‘proxy media and full resolution media must have matching audio channels’. It should be possible to override this even if it messes up the audio. At least then we can link the video and sort out the audio separately.

B

BÆK Medier

Participant

Im getting insane here.. Pls Help!

SHoot on my Canon C400 that has Frame IO connection. I shoot proxies to my editor. The proxies only has one audio channel it seams.. and the Full RES files cant match because it has more Audio channels.

What is the solution here?

S

Sumeet Kumar Choubey

Community Manager

Hi BÆK Medier,

We’re sorry to hear about this. Were the proxies created in Premiere, or were they created in the camera?

Thanks,
Sumeet

B

BÆK Medier

Participant

The Canon C400 can record to two cards at the same time.
I recorded one full RES file to one card and Proxies in a lower res to the other card.

Main file is 4096x2160 XF-HEVC S YCC422 135Mbps 10-bit C-log2 and the
Proxy file is XF-HEVC S YC402 16Mbps 10-bit in half resolution (2048x1080) also in clog 2 but with a conversion LUT applied in camera to REC709.

The main file has 4 audio channels and the proxy only has one.
It gives me the error that you cant use files that does not have the same amount af audio channels.
How to fix it?

L

leos40087889

Participant

Totally agree, this feels like another example where Premiere doesn't support more professional workflows. Often times I get transcodes with embedded multi channel audio that it would be great to be able to link to the raw rushes so that I can do resizes etc but this isn't possible due to the 'audio channels do not match' situation. WTF do audio channels have to do with picture?! Let me do my work Premiere!

Kevin J. Monahan Jr.

Legend

Hi,

I read your note. Have you tried using proxies using H.264 in a QuickTime container? See if that works for you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

noahshipman

Inspiring

It is mid-2025, Adobe. Please fix this. It is ridiculous for something so small to completly upheave my workflow and cost me so much time

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sarah_4904

Participant

Had this issue today with Adobe Premier 2025 - so it's not been fixed. After various attempts heres what worked for me:

1. create a backup your project file

2. open your project file

3. right click your footage bin, click Proxy and click "DETACH proxies"

4. right click on your footage bin, click Proxy and then click "Reconnect full resolution media"

5. reconnect to the raw footage and your done

Hope this helps someone and hope adobe sort this issue out as it's a proper head scratcher with such a simple solution!!

J

Jonagrey

Participating Frequently

Project Bin --> Select all the footage --> Right Click "Modify" --> Audio Channels, Select the appropriate number (I.e.: so if its 2 channels, then swap everything to left and right for 1 and 2). Then link it again

Kevin J. Monahan Jr.

Legend

Hello @FeedbackCommunityMember,

Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? This is likely fixed with the latest version with QuickTime .mov file availability and using this format for proxies. Can you check?

I'll move your post to the Discussions board while we await your information.

Thanks, 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

T

tincolor

Participant

I have a similar problem. The original footage was filmed in r3d and the proxies were made through premiere as Quicktime files. This problem has been such a headache for years and is honestly one of the growning number of reasons I'm waiting to leave the Adobe ecosystem as soon as possible.

robbiem42595415

Participating Frequently

I second the comment below, 'Need to be able to make custom proxies and have audio 'same as source' to avoid this issue.'

Almost 2023 and this mess still hasn't been fixed. I still get relink errors when changing drives, EVEN when generating all proxies in premiere using the ingest system.

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Ethan Spiro

Participant

Need to be able to make custom proxies and have audio 'same as source' to avoid this issue.

J

Jaime Mateo22874800kp47

Participant

Shot High Frame Rate footage, which by default has no audio, and get this annoying error. Shooting Canon Raw CRM files, the Canon c500 generates proxies on camera and can't effin use them... so annoying having to render hundreds of proxy files for all that footage I already have....

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