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Participant
November 2, 2016
Answered

question about Encore 1.5 not see the DVD recording device

  • November 2, 2016
  • 2 replies
  • 455 views

Can someone help me on this problem. Encore was working before I redid my computer and now reloaded the program, and when I go and build the DVD I get message to check the connection to the DVD device.

Message was edited by: Edward Gerl

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Correct answer edwardg62907010

John,

Thank you for responding to my question, and I sorry for not give more

information in what kind of system I have.

The information was good, but I have found out last night that if you

load in an older version of Adobe Premiere Pro and then reload Encore

back in it will recognize the DVD recorder; at least it worked for me.

Thanks again for the information and have yourself a great night.

Ed Gerl

2 replies

John T Smith
Community Expert
Community Expert
November 2, 2016

Things and Software to AVOID when authoring/burning a disc

Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html

Set your Encore DVD/BluRay output to an ISO file or to a folder on your hard drive https://forums.adobe.com/thread/2150198 and then use the FREE Imgburn to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons... Set Imgburn to use the slowest burn speed your drive and media will use... I set my burn speed to 1x and let Imgburn adjust to the actual minimum

edwardg62907010AuthorCorrect answer
Participant
November 3, 2016

John,

Thank you for responding to my question, and I sorry for not give more

information in what kind of system I have.

The information was good, but I have found out last night that if you

load in an older version of Adobe Premiere Pro and then reload Encore

back in it will recognize the DVD recorder; at least it worked for me.

Thanks again for the information and have yourself a great night.

Ed Gerl

John T Smith
Community Expert
Community Expert
November 2, 2016

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?