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Inspiring
June 30, 2023
Question

Quit menu item grayed out, keyboard Command-Q not working either

  • June 30, 2023
  • 3 replies
  • 1106 views

Title says it all.   Short screencap vid attached.

 

In all other ways, app performed normally, I could edit, save, everything seemed fine, just couldn't quit the app.   Had to Force Quit.

 

PP 23.5

macOS 12.6.6

M1 MacStudio

This topic has been closed for replies.

3 replies

Participant
September 19, 2023

Quick update: 

 
Most definitely an issue when export is cancelled right away after it has started. The premiere icon even shows the export bar at the menu line (image added). Other options such as "sequence settings" are not grayed out, but wont respond. Thank god it lets you save before force quit. 
 
For info:
Macbook Pro
Apple m1 Max
64 gb
Ventura 13.5.1
 
Premiere version 21.6.0 (build 65)
Known Participant
December 4, 2023

Even with the most recent update, I'm still having this issue... along with many others.

Participating Frequently
September 15, 2023

Moving it to Discussions

Participant
September 15, 2023

Had the same problem yesterday. After some troubleshooting the problem seems to occur when an export is cancelled. Especially when it's cancelled right away, before it can properly start. 

The app is working normally, but the quit function is greyed out like it is during an export. 
The good thing is that it lets you save the project before you force quit. 
 
Here are some possible solutions:
- Save and force quit.
- Go to "File" and "Close all projects'', then try to quit as usual. It might be that there are several projects open.
- Check if there is a pop up window or a task running in the background. Click "ok" or wait until task is finished. 
 
- Mathias