Known Participant

Question

R3D 8K W files take ages to import

Forum|Forum|8 years ago
May 11, 2017
5 replies
3359 views

I am guessing this is just because the support for Helium 8K W is still in beta or something?

It takes about an hour for our machines to import 200 - 300gb worth of these files.

No matter which machine in the office we use, same issues.

Is everyone else experiencing this? It's incredible frustrating.

I am on 2017 11.0.2

I have tried all variations of 2017. Same issue.

I have tried putting my footage in several places. Sames issue.

If I import smaller files shot on the same camera (2k, 4k) They import quickly no problem.

It took 1 hour and 26 minutes for media encoder to just get 32 R3D clips into the queue to START making proxies. Like a process that usually takes a few seconds per clip! WHAT IS GOING ON! HELP!

Message was edited by: Erik O'neill

This topic has been closed for replies.

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BanksMeador

Participating Frequently

We are having the same issues with R3D 8K footage here. All 3 of our systems are spec'ed below.

VERY long load times when we import footage (1 hr for 317GB of 8K footage). Any luck with Premiere 2018?

The import times are awful, but not being able to have a dependable editor by upgrading too early would be worse. System performs great once footage is loaded in.

Adobe, any insight?

Model Name: Mac Pro

Model Identifier: MacPro6,1

Processor Name: 12-Core Intel Xeon E5

Processor Speed: 2.7 GHz

Number of Processors: 1

Total Number of Cores: 12

L2 Cache (per Core): 256 KB

L3 Cache: 30 MB

Memory: 64 GB

Thanks,

Banks

eriko24138000Author

Known Participant

Honestly this problem just went away for us. There were a few patches and then eventually it just started working fine. I don't have a good answer for you. I spent hours and hours of my life trying to resolve this with Adobe but their support wasn't able to offer my any solutions.

All I can really suggest is to make sure your CC is totally up to date and make sure you use the media browser panel.

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BanksMeador

Participating Frequently

Thanks for the update. My I ask what OS and which PP CC versions you're running?

Thanks a ton!

Banks

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r_schroeder

Participant

I seem to have the same issue in 2017 and 2018... has a resolution been found recently at all?

freewilly4566654

Inspiring

I can confirm that Premiere used to handle import of 8K R3D very well until 2017.1. I've been trying tonfind solution for this issue ever since, and was disappointed to see that today's patch did not fix it. Takes me around 20 mins to import anything right now.

eriko24138000Author

Known Participant

I rolled back to various 2015 versions and had the same issues.
So I'm not sure!

Warren Heaton

Community Expert

This sounds more like system performance than software performance.

Unless, of course, you have 512GB of RAM and high capacity SSD RAID0 media storage inside a HP z840 (or similar) workstation. Then, maybe, it's Premiere.

eriko24138000Author

Known Participant

I can post the exact specs of the workstation tomorrow. It's a reasonably capable machine.

Dual 6 core xeon chips with 64gb of ram.

Storage is coming from a ZFS server over 2 pipes of teamed 10gb.

I have tried many different footage sources also, but the server is by far the fastest anyhow.

I have to assume 512gb of ram is hyperbole.

Once the footage is imported I can get it to playback without issues. The 8k files will play with no proxy at 1/4 resolution perfectly smooth and at 1/2 with minimal hangups depends on how busy the project it.

The same footage imports into Davinci Resolve in a few seconds with no issues.