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Participating Frequently
September 26, 2024
Question

Random crashes since macOS 15 Premiere Pro 24.6.1

  • September 26, 2024
  • 16 replies
  • 1013 views

Been asked to report this separately as a bug, so:

  • Issue - Random crashes since latest macOS update.
  • Adobe Premiere Pro version number: 24.6.1 (Build 2)
  • Operating system - macOS 15.0
  • System Info: CPU, GPU, RAM, HD:
    • M1 Ultra

    • 64GB

    • SSD + external SSDs for media and cache via Thunderbolt

  • Video format: Not dependent on file format - same issue in different projects using various formats including 4K Sony footage down to low-res Zoom recordings.
  • Workflow details: Both in multilayer sequences and projects that are nearly empty/new.
  • Steps to reproduce - (Very important!) Open Premiere, start a new project, start working/importing footage/scrubbing in timeline - CRASH
  • Expected result - No crash
  • Actual result -  Crash... 🙂 Thanks in advance.
This topic has been closed for replies.

16 replies

Participant
September 26, 2024
In response to your request….

I am using Premiere Pro 2024, version 24.6.1 (Build2)
jamieclarke
Community Manager
Community Manager
September 26, 2024

Hi @PDMarsay - Can you hold down "Shift" while opening Premiere and select the option to disable third party plugins one time.  let us know if that helps your issue.  If it does you can select the Effects panel click the hamburger menu then select "manage video effects". This is where you can disable or enable the plugins to see which one might be giving you issues.

PDMarsayAuthor
Participating Frequently
September 26, 2024

Hi Jamie, clearing the cache didn't help. I've got a handful of plugins - Excalibur, Watchtower, and a Digital Anarchy filter.

jamieclarke
Community Manager
Community Manager
September 26, 2024

Hi @PDMarsay @Omar35320169nval - Do you have any third party plugins installed?  Have you tried clearing your media cache?  

Participating Frequently
September 26, 2024

Participating Frequently
September 26, 2024

Hi Fergus, Is not working... 

Although I did the temporary fix you sugest... it still crashing, not even let me play the timeline or export a quicktime... nothing!!!

I'm in the middle of a project and is important to have a better solution.

Thanks for your soon response

Best.