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Participating Frequently
January 14, 2025
Question

Random Crashes when editing Red Raw footage or exporting

  • January 14, 2025
  • 12 replies
  • 840 views

Windows, Premiere 25.1.0 (but has been an issue for a while)

Without fail, Premiere crashes in the middle of a project or during export when working with red raw files. 

Sometimes a minute after starting Premiere, sometimes 10, but always happens. Scrubbing, playback, changing setting, anything. Its incredibly frustrating and severely hinders my work.

 

It also takes me 10 attempts to export, for the same reason. 9/10 it crashes mid export (in ME as well). 

I've uninstalled all my plugins, effects, etc and still same issue. I also recently updated my hardware with a clean install, same issue as preupgrade. 

 

Other issue, I cannot use the white balance in the RAW panel with raw clips, crashes premiere. 

 

Previous Hardware:

AMD 5900x

AMD 7900xt

64 GB DDR4 ram

18TB HDD (where project and footage are stored)

1TB NVME (where premiere is installed)

 

New Hardware

AMD 9950x

64 GB DDR5 Ram

2 TB NVME (where project and footage are stored)

 

Attached is a sample of my timeline, nothing crazy. Couple text layers, an adjustment layer, clips and, music. Complexity of timeline has no effect on whether I crash or not. 

 

Crash Report is as follows: 

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true
   EnableRedirectToChakraJsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.031 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 42

Microsoft (R) Windows Debugger Version 10.0.27725.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Tony\AppData\Local\Temp\Adobe\Premiere Pro\25.0\SentryIO-db\reports\563d58d2-bd67-44e7-ab0d-15d410b4fc81.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19045 (5247) MP (32 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.19045.5247
Debug session time: Tue Jan 14 14:15:20.000 2025 (UTC - 6:00)
System Uptime: not available
Process Uptime: 0 days 0:06:48.000
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Loading unloaded module list
................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr(7e0c.70d0): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v*** WARNING: Unable to verify checksum for ntdll.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
ntdll!NtDelayExecution+0x14:
00007ffb`1e6edb74 c3              ret

12 replies

Participating Frequently
January 14, 2025

Yeah, I have that program installed. I'll uninstall and report back. 

 

Where is that stated?

jamieclarke
Community Manager
Community Manager
January 14, 2025

Hi @elian89413308 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.

 

The reports are saying you are crashing through a Virtual Desktop Monitor, which Premiere thinks is a GPU.  Are you using one of these?

 

Are you using any plugins or third party panels?

Sorry for the frustration.