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allan_edits
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July 30, 2019
Question

Re: Display Driver Error in Premiere. (brached from old thread)

  • July 30, 2019
  • 1 reply
  • 159 views

Similar issue. The computer crashes/stalls, both screens turn black and flicker, Chrome just completely gives up and Media encoder hangs mid-encode.

I have a MSI GS65 (GTX 1070, 32GB ram) and have recently bought an HP 24fh as a secondary monitor. Premiere works fine for editing but as soon as the GPU is engaged heavily the whole system seems to freak out. I was only able to successfully export something after a restart and not having the second monitor attached.

When the error occurs Chrome claims there is no memory left. The nvidia panel won't load as it says there is no display connected (at the time the laptop monitor is also black or flickery or generally misbehaving).

I use CUDA to export in media encoder and this has been a mostly flawless process (sometimes after several exports it starts throwing out failed encodes and I have to restart) until I got this monitor.

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 30, 2019

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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