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brandonm93394254
Participant
August 3, 2017
Question

Re: questions about exporting

  • August 3, 2017
  • 3 replies
  • 199 views

i am also having an issue with exporting any video i was on a trial and now i have a subscription as of 9 pm and every video i render doesn't become anything other that a audio file!

[Branched into a new thread: differenct issue. Mod]

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    3 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    August 18, 2017

    Hi brandonm,

    Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    E
    excited_Genie16B8
    Legend
    August 3, 2017

    Here's a guide to some details we'll need to help.

    How To Ask For Help

    A
    Ashley7
    Legend
    August 3, 2017

    Did you install trial and activate membership while it was installed? Not that it shouldn't work but if I hit an issue like that, I'd simply uninstall the CC apps and reinstall using the CC app directly while logged in to your membership. You might want to clear caches too.

    The following may be helpful...

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Unofficial Premiere Pro Troubleshooting Guide

    If you feel it could be user error, like sequence, sequence settings or export options you're welcome to post screenshots but it sounds like you know about all those things so I'm wondering about some trial installation issue or something. Installation is actually fairly quick with just Premiere, AE, PS and the usual... not sure how elaborate your setup is but it's a thing to consider.

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