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Joel35055638a8us
Participant
March 6, 2024
Question

Red Graphical Glitch when in Premiere

  • March 6, 2024
  • 1 reply
  • 422 views

Hello all, I've been trying for a really long time to try and fix the red glitch effect as seen in the screenshot. Originally I was editing with Premiere 2023 but once I updated, I noticed these glitches appeared. I've tried messing with project settings and preferences but nothing provides any solution. When I play this in VLC media player there is no issue. If you have any ideas or solutions please share!!

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    March 6, 2024

    Hi @Joel35055638a8us,

    Thanks for writing in with your issue. Can you give us more info about your computer system? Do you have an NVIDIA GPU? Have you updated your GPU driver lately? If so, we suggest you reinstall the previous driver. Install the Studio driver, version 551.23. You can find this via:

    1. Nvidia.com

    2. Select Drivers from the top menu bar.

    3. Click the Beta and Older Drivers link.

    4. From the "Recommended / Beta" popup menu, choose Studio Driver

    5. Choose your Nvidia product, operating system, and language. 

     

    After clicking Search, download and install version 551.23. 

     

    I hope the advice helps. Let us know if that works. If you do not have an NVIDIA GPU or are using macOS, please repost with more details. 

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    J
    Joel35055638a8usAuthor
    Participant
    March 6, 2024

    Hi @Kevin-Monahan,


    Thanks so much for the quick response! I unfortunately do not have a Nvidia GPU, instead I have a Radeon RX 580 Series GPU. Would it be a similar issue and process with AMD? I'll look into it myself but if you have any insights please let me know!

     

    Thanks again,

    Joel

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 6, 2024
    quote

     I unfortunately do not have a Nvidia GPU, instead I have a Radeon RX 580 Series GPU.


    By @Joel35055638a8us

     

    Go here to update the driver:

    https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

     

    Then delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

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