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Participant
September 16, 2018
Question

Red Monstro 8K Footage Import error in Premiere Pro CC 2017

  • September 16, 2018
  • 1 reply
  • 506 views

Hello, I am trying to import MONSTRO 8K footage in premier CC 2017 but it showing error - unsupported file format or damaged file  can you please provide me solution for this. I have imported Helium files it is working fine.

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1 reply

Kevin J. Monahan Jr.
Legend
September 27, 2018

Sushantmali,

Hello, I am trying to import MONSTRO 8K footage in premier CC 2017 but it showing error - unsupported file format or damaged file .

Does this footage work with CC2017? https://support.red.com/hc/en-us/articles/217961478-RED-3rd-Party-Workflow-Premiere-Pro

If so, try moving the media file to a new directory and reimport.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio