Registration of legacy products

Question

Signing in to my Adobe account for the first time in several years, I notice that my old licence information (for CS 5.5 and others) has been wiped from my account. I attempted to re-register the products with the appropriate serial number but simply got an error message saying that the number is already in use. Of course, I already KNOW this. There appears no way to address this problem - no online, phone or any other kind of support is offered.
 
All this reminds me of why I switched to Avid software a long time ago. For all their foibles, over-pricing, and irritations, at least they maintain a complete record of all my old licence purchaces safely in my account.

Richard M Knight · Accepted Answer

On re-reading your post perhaps you know the serial number but Adobe don't.

beatriceco · Answer

In my own inventory of products, there are no less than 19 that should be in my account, under Products, but they too are all wiped out. Anyone know how to get them back into the Adobe Account, other than physically mailing them in again, like the old days. This makes no sense why twenty years worth of Adobe products are wiped out, whereas QuarkXPress retains older versions on their customer portal.

Sill use Adobe Illustrator 8.0 for certain applications on my Mac G4 with 9.2 OS, and no issues at all. Also have the newer MacMini that will be installing Creative Cloud, but hesitant to do this until Adobe can figure out their registration issues.

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