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ImInDraftMode1.0
Inspiring
January 18, 2020
Answered

Reinstall PPro CS6

  • January 18, 2020
  • 2 replies
  • 492 views

have just reinstalled PPro CS 5.5, and need to apply the upgrade to CS6, but it's been so long since I did the upgrade, I don't remember if it was a download, or exactly how I got it.   Or how to proceed

 

Has been a long time since using Support Community, so will try to supply info.   Thre reinstall was due to finally "uprgading" to Win 10.   I was always aware of "issues", perhaps being solved by now.   I am on a Dell XPS 8300 with an I-7 processor, 8G ram, and 4 TB external storage.   The CS 5.5 install was done flawlessly from disk to my C: drive. 

 

Thanks for assisstance!

This topic has been closed for replies.
Correct answer John T Smith

This is a public forum, not the link to Adobe support
-other users here can't help with finding information on an old account
You need to contact support again, with your old email, to sort this out

https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 18, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with finding information on an old account
You need to contact support again, with your old email, to sort this out

https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

I
ImInDraftMode1.0Author
Inspiring
January 18, 2020
thanks for your reply - on it....
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 18, 2020

    For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
    -Log-in to your account and click this link https://account.adobe.com/products
    --click Order history on the left and then the link to your order that will show on the right
    --and finally click the link "Downloads and serial numbers" that will appear
    --as always, write the serial number in a text file AND copy that text file and the
    ---download file(s) to an external drive (or two) to be sure you have what you need
    -if you did not buy direct from Adobe via download you must find your original install
    --if you have an Education or volume license you MUST use your original media
    --the link for an Education or volume license download is not available at all
    -if you bought a disc and don't have a drive you will need to buy an external USB drive
    -if you bought a download from a 3rd party vendor you will need to contact that vendor

      I
      ImInDraftMode1.0Author
      Inspiring
      January 18, 2020
      Thanks for prompt reply - When I originally got the CS6 download, I was using an old email address that I no longer have (didn't know that!) . Now a tech tells me he DID find the download on my order history, [-on the OLD email] and was going to connect me to install tech, and then I received a msg re: try again later ---- I did so, and then got a msg saying try again in 12 HOURS...Ok....guess I'll try again. Later...

      thanks for your assistance.
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