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garrettb20873522
garrettb20873522
Known Participant
February 27, 2018
Question

Relinking files is incredibly slow. Sometimes freezes.

  • February 27, 2018
  • 6 replies
  • 9267 views

Hello all,

I'm currently bringing sequences from one project edited by another person into my current project, and I'm trying to relink the content to the sources on my local drive.  This has become a painful process.  I have to relink one file at a time and it can take 5-10 minutes to do so for each.  If I automatically link to save time, the program becomes unresponsive with the mac wonder wheel turning indefinitely until I Force Quit. 

Am I doing something wrong? I've not had this issue in the past, though I have seen past issues in this forum regarding MTS files.  The only other variable I can think of is that my drive is formatted exFAT.

Any suggestions? Let me know if you need more details.

Thanks!

    This topic has been closed for replies.

    6 replies

    J
    Jared Isham
    Known Participant
    July 14, 2020

    I've got the same problem - I am moving from a Mac to a Windows 10 PC.  My project is on an external HDD and attempting to relink the files takes forever.  I got to the point of uninstalling all the programs, running the Adobe CC Cleaner Tool and reinstalling with the latest version (Premiere Pro 2020 14.3).  It took roughly 12 hours just to open the project and relink the files.  I don't have the option of jumping to the old system since it is at a different location.  Most of the files were connected via a NAS and now it has been 3 hours trying to get the Link Media window to close -- I attempted to offline a single file.

     

    I've been attempting to get the project loaded for the past day.  The total media size for the project is around 1.2 TB and the project has about 3,000-4,000 clips it needs to load (so not crazy big but also not small).  The current status of the program in Task Manager is 232.1 MB for the program and the Not Responding process is using 176.8 MB and they are both very  slowly climbing...almost seems as though Premiere took a break and is only working when it feels like it (currently using only 0.5 - 1.5% of the CPU.

     

    Seems like the Link Media is having trouble when the old drive location is not attached. Almost like it freaks out then just gives up.  It would be great to have an option to clear last file path so that it doesn't got searching for a drive that is no longer attached.

    iStormIt
    iStormIt
    Participating Frequently
    July 14, 2020

    Yes it's very interesting in that way, when premiere links media, it's not really using any of the available resources to make it go faster. Super low utilization of CPU, RAM and SATA/Ethernet connections. And still it lags like crazy. 

      M
      Michael Grenadier
      Legend
      July 14, 2020

      I gotta say that the relinking process works great for me.  I can tell you horror stories about complex projects in fcp7 that would lose their links to the media and the reconnection process was a nightmare.  I've been truly amazed at how well I can bring a project I started on the mac over to windows.  Generally if I'm working on the same platform but need to run the project on more than one computer, I clone my media drive so that the folder structure and drive name are identical and most of the time, premiere just connects to the media without any input from me.   

      sharp_contributors5D23
      sharp_contributors5D23
      Participant
      April 1, 2020

      I have the same issue. I stupidly updated Premiere and tried opening a project that has 478 MTS files in it. I suppose I won't get to do real work until tomorrow, because Premiere needs to spend the next 18 hours relinking files that HAVE NOT MOVED. I'm convinced that Adobe software is just a DDOS attack on my productivity. Coming from a FCPX background, I've never expereienced anything so pitiful. Because of this, I've lost a whole day of work. To whom do I send the invoice?

        E
        engine_99
        Participant
        December 16, 2020
        Adobe software is just a DDOS attack on my productivity.

        😂😂😂 FML. This is what I'm sitting through right now. 

        Still. Years later. On a brand new MacBook Pro.

         

        your friend in time

        kc

         

        N
        natashaiii
        Participant
        April 16, 2019

        Still having this issue did anyone find a fix? Relinking crashes the entire application, or takes up to 5 minutes to relink one file. This is ridiculous.

        C
        core787
        Known Participant
        March 19, 2018

        It's not one file, its a while edited sequence, most of the footage needs to be relinked because this is going from Mac to PC and the drive paths arent the same.

          C
          core787
          Known Participant
          March 1, 2018

          I’m having exactly the same problem. If it’s a project that hasn’t been moved it opens fine, but a project that has to relink all If it’s media either takes forever or just crashes Premiere. I’m on 2018 on a Windows 10 machine.

          Vidya Sagar
          Adobe Employee
          Vidya Sagar
          Adobe Employee
          March 8, 2018

          Hi core787,

          Just for a test, make a copy of the file that needs to be relinked in a different folder & try linking.

          Thanks,

          Vidya

          Vidya Sagar
          Adobe Employee
          Vidya Sagar
          Adobe Employee
          February 28, 2018

          Hi garrettb20873522,

          Sorry for the issue. Let try to optimize the performance of Premiere Pro by resetting the permissions: fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

          Please let us know the status after trying the steps.

          Thanks,

          Vidya

          garrettb20873522
          garrettb20873522Author
          Known Participant
          March 1, 2018

          Thanks for the suggestion, this is the kind of solution I'm hoping for.  Unfortunately the permissions we're already set to "read and write".

          I will say this issue is sort of inconsistent.  When I wrote this it took forever per linked clip, and auto relinking would cause it to freeze with "Application not responding", but by the end of the day things were running smoother for seemingly no reason.  Everything ran pretty smooth today but I also haven't had a need to relink any files .  These issues are difficult because they seem to come and go.  Same with exports not reaching Media Composer.  Last week Prelude wouldn't open any saved project files but would start a new project file.  I've essentially been having a plethora of issues with various programs intermittently, this is just the one that absolutely had to work at the time I was doing it.

          I know this isn't helpful to finding a specific solution, but I've become incredibly wary as to how Adobe has been releasing software that has a complex relationship with other software and doesn't seem ready.  Obviously releasing it is the best test but it also puts a lot of professionals in an ugly position at what is always the wrong time.  Media software has to be tried and true, people's careers depend on it. I vote that Adobe slows their releases down and spends more time working with their new features and finding the little (or big) problems before handing it out to the public, or whatever has to happen to ensure the quality of their updates.

          Thanks,

          Vidya Sagar
          Adobe Employee
          Vidya Sagar
          Adobe Employee
          March 8, 2018

          Hi garrettb20873522,

          I understand your frustration. Please share your feedback here: Feature Request/Bug Report Form

          It will reach the team directly.

          Thanks,

          Vidya

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