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Participant
August 31, 2026
Answered

Renderer is grayed out and only shows “Mercury Playback Engine Software Only.” I have an Intel Arc B570, but Premiere Pro isn’t using it as the renderer. I just installed Premiere Pro today. Please help 🙏

  • August 31, 2026
  • 3 replies
  • 20 views

Renderer is grayed out and only shows “Mercury Playback Engine Software Only.” I have an Intel Arc B570, but Premiere Pro isn’t using it as the renderer. I just installed Premiere Pro today. Please help 🙏

 

    Correct answer daring_guidec992

    Problem solved

    Last time I did install the latest version of gpu from driver but it Didn't work, but today I repair/ install it again from the driver but this time I checked "clean install" and then install it,  the problem is solved.

    3 replies

    daring_guidec992AuthorCorrect answer
    Participant
    August 31, 2026

    Problem solved

    Last time I did install the latest version of gpu from driver but it Didn't work, but today I repair/ install it again from the driver but this time I checked "clean install" and then install it,  the problem is solved.

    Community Manager
    September 1, 2026

    Cool. Thanks for reporting back!

    Cheers,
    Kevin

    Community Manager
    August 31, 2026

    Hi there,

    Thanks for the post. The grayed-out Renderer setting is expected in current versions of Premiere. GPU acceleration is now enabled automatically, so you no longer need to select your Intel Arc B570 manually.


    I'd also recommend installing the latest Intel graphics driver directly from Intel rather than relying on Windows Update.


    For more information, see:
    GPU and GPU driver requirements for Premiere


    Hope that clears things up!


    Thanks,
    Kevin