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patmolstudiofr
Participant
February 7, 2020
Question

Rendering H.264 video missing

  • February 7, 2020
  • 3 replies
  • 3843 views

Hello,

I'm experiencing a new kind of problem i've never dealt with before :

When I launch a render in Premiere Pro (or Media Encoder) in H.264, I get 2 files :
- One file is a .M4V sized at 0 octets
- Second file is a .MP4 which is very light and I only have got the audio on it, no video.

I presume that those 2 files are supposed to be together to have the final render in .MP4 with video and audio.
But for some reason, the .M4V is having an issue and is not loading properly. I can't figure out why this is suddenly happening.

I tried with an other composition, with an other project, but I still have this rendering issue.
I don't get any error message after the rendering process. Premiere or Media Encoder just do they're job as usual and at the end I can't get my export right with no explanation.
I also can notice that the rendering time is consistent with the lenght of the video.

My setup is an Asus ROG G552VW-DM266T - i7 - 16 Go - SSD - GTX 960M

Did anyone ever get a problem like that ?
Thanks for your answers.

 



This topic has been closed for replies.

3 replies

Inspiring
February 8, 2020

I had the same issue, but I have solved it:
download the latest updates of your drivers from your computer manufacturers page ( I have a Lenovo so I went to Lenovo's webpage and it automatically found the updates.) 
So the solution is UPDATES. Nvidia, Intel, whatever you have, search for the latest updates.
It will solve the encoding problems.

Inspiring
February 8, 2020

I have the same problem. Looking for a solution, too!
(even I have got small dots after some words which are a bit strange) 

Ann Bens
Community Expert
Community Expert
February 8, 2020

Try without hardware encoding.

R Neil Haugen
Legend
February 7, 2020

Make a screengrab of your Export dialog, showing both the Format/Preset section up top right side and in the Video tab belows, the settings for codec. Something like the example I'm enclosing.

 

Add it to your reply by using the picture icon on the reply box formatting bar to upload the image directly to the reply.

 

Neil

 

Everyone's mileage always varies ...